Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arianna Muniz

Laredo,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Registration Clerk

Laredo Emergency Room
09.2022 - Current
  • Maintain confidentiality of patient information
  • Answering inquiries
  • Assist with insurance verification and processing
  • Take and record payments
  • Collect and verify patient information
  • Enter patient data into registrar system
  • Processing patient registration forms
  • Data entry
  • Answer phones
  • Handle funds per office procedures
  • Providing exceptional customer service.
  • Other duties as assigned

Customer Service Representative

Concentrix
08.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Front Office Receptionist

Laredo Women's Center
05.2021 - 07.2021
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.

Medical Front Office Receptionist

Global Nursing Services
08.2014 - 07.2016
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.

Education

Certification - Medical Billing And Coding Specialist

Kaplan College
Laredo, TX
04.2014

High School Diploma -

Martin High School
Laredo, TX
05.2013

Skills

  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Call Documentation
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Registration Clerk

Laredo Emergency Room
09.2022 - Current

Front Office Receptionist

Laredo Women's Center
05.2021 - 07.2021

Customer Service Representative

Concentrix
08.2020 - 04.2022

Medical Front Office Receptionist

Global Nursing Services
08.2014 - 07.2016

Certification - Medical Billing And Coding Specialist

Kaplan College

High School Diploma -

Martin High School

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