Arianna Oliver
Tuscaloosa,Alabama
Summary
- Seeking long term employment opportunities to further cultivate my skill set and experience pool while pursuing higher education.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
IHG Hotels & Resorts
Tuscaloosa, Alabama
02.2025 - Current
- Managed guest reservations, ensuring accuracy and prompt service for all inquiries.
- Coordinated with housekeeping and maintenance to ensure rooms were ready for arrivals.
- Processed payments and handled billing inquiries with attention to detail and accuracy.
- Managed guest concerns, resolving issues efficiently to uphold satisfaction.
- Performed daily audits of cash drawer and transactions for accuracy.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Funeral Director/Embalmer Apprentice
Rockco Funeral Home
Centreville, Alabama
04.2024 - 02.2025
- Consulted with families to create personalized funeral plans that honored the deceased's life and values.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Assisted directors in the funeral process including the setup of the service there and in other locations.
- Managed the preparation and preservation of remains in compliance with health regulations and ethical standards.
- Executed embalming procedures with attention to detail, ensuring preservation and presentation.
- Provided grief support to families, helping them navigate their emotions during difficult times.
Manager
Edgar's Bakery
10.2022 - 03.2024
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Delegated work to staff, setting priorities and goals.
Waitress
Mellow Mushroom
02.2022 - 08.2022
- Provided attentive service to guests, ensuring a welcoming and enjoyable dining experience.
- Upsold menu items and daily specials to enhance customer satisfaction and increase sales.
- Accurately processed payments and handled cash transactions with attention to detail.
- Trained new staff on service protocols and menu knowledge to ensure consistent quality.
- Adapted to fast-paced environments, managing multiple tables effectively during peak hours.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
High School Diploma -
CORAL SHORES HIGH SCHOOL
89901 Old Hwy, Tavernier, FL 3307005.2020
Skills
- Management
- Sales
- Customer service
- Time management
- Organization
- MS Office
- Problem solving
- Effective communication
Timeline
Front Desk Agent
IHG Hotels & Resorts
02.2025 - Current
Funeral Director/Embalmer Apprentice
Rockco Funeral Home
04.2024 - 02.2025
Manager
Edgar's Bakery
10.2022 - 03.2024
Waitress
Mellow Mushroom
02.2022 - 08.2022
High School Diploma -
CORAL SHORES HIGH SCHOOL