Arianna Pickens
Arlington,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Southwind Dental Care
05.2016 - Current
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlines office operations by implementing efficient filing systems and organizational strategies.
- Coordinates office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Resolve patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
Claims Processor AndCustomer ServiceRepresentative
Advertising Checking Bureau
05.2014 - 05.2016
- Managed high volume of claims, prioritizing tasks to meet deadlines.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Evaluated accuracy and quality of data entered into agency management system.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Education
Associates Degree-Healthcare Administration - Health Administration
University of Phoenix
Memphis, TN05.2013
Skills
- Customer Service
- Office Management
- Organizational Skills
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Data Entry
- Office Administration
- Excellent multi-tasking ability
Knowledge & Abilities
- Prepares and presents treatment plan and financial estimates to patients for all prescribed treatment.
- Aids in educating patients with procedures and policies.
- Manages claim submissions and pre authorizations.
- Proficient in all Microsoft Office Programs.
- Superb communication and Telephone skills.
- Coordinates appointments with referring doctors.
- Keen understanding of scheduling and financial systems.
- Maintains appropriate A/R ratio and A/R breakdown according to practice goals.
- Sound knowledge of dental terminology and dental procedure codes.
- Proficient in dental practice management software (Eaglesoft)
Certification
- HIPAA Certified
- CPR Certified
References
Available upon request
Personal Information
Authorized To Work: True
Languages
English
Timeline
Office Manager
Southwind Dental Care
05.2016 - Current
Claims Processor AndCustomer ServiceRepresentative
Advertising Checking Bureau
05.2014 - 05.2016
Associates Degree-Healthcare Administration - Health Administration
University of Phoenix