Arianna Proulx
Pensacola,FL
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
The Fish House/ Atlas Oyster House
2023.09 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted managers with quickly resolving service- and food-related issues.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Advised customers about special offerings and menu items to help drive sales.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Crew Member
Whataburger
2022.12 - 2023.05
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Documented customer orders and conveyed special requests to kitchen staff.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with team members to complete orders.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Worked front counter, drive-thru and other areas.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Team Member
McDonald's
2022.12 - 2023.05
- Greeted customers with a positive attitude and took accurate orders in excess of 200 orders per 8-hour shift.
- Maintained high standards of customers service during max-volume, fast-paced operations.
- Took orders on drive thru while abiding by a maximum wait time of 5 minutes.
- Kept work area and lobby clean. Protected establishment and patrons by adhering to sanitation and safety policies.
- Received payments by cash, debit/credit cards, and mobile transactions. Issued receipts and promotions.
- Worked effectively as an individual or on a team
- Made sure all areas were cleaned and stocked properly.
Education
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL05.2024
Skills
- Excellent customer service and interpersonal skills
- Strong organization and multitasking abilities
- Effective communication and teamwork
- Proficient in reservation management systems
- Ability to handle high-stress situations with a calm demeanor
Certification
- ServSafe Food Protection Manager October 2022-October 2027
- National Registry of Food Safety Professionals: Food Safety Manager February 2024-February 2029
Volunteer Experiences
Animal Allies
Pensacola, FL Sept. 2023 - Current
- Maintain cleanliness of the house.
- Ensure all cats are healthy and have no visible issues.
- Maintain laundry and litter stock.
- Help with adoption events and ensure all cats are up to date on medicals
Open Books
Pensacola, FL Sept. 2023 - Dec. 2023
- Stocked shelves with books.
- Organized books by genre and made sure the shelves looked presentable.
- Helped customers find items and gave recommendations.
- Sorted donated books.
- Picked out books while abiding by strict guidelines for the Prisoner Program.
- Upsold books, art, and store brand merchandise.
Wynn Haven Animal Hospital
Mary Esther, FL May 2016 - Nov. 2021
- Stocked and ensured proper rotation of retail items, including food and treats. Removed expired product.
- Walked and exercised 30+ boarding animals.
- Fed boarding animals, adhering to strict feeding requirements set by hospital and pet owners.
- Cleaned kennels, exam rooms, and various areas of the hospital, obeying strict policies regarding chemicals used and contact times.
- Maintained laundry.
- Took direction from hospital staff, pledging productivity at all times.
Timeline
Hostess
The Fish House/ Atlas Oyster House
2023.09 - Current
Crew Member
Whataburger
2022.12 - 2023.05
Team Member
McDonald's
2022.12 - 2023.05
High School Diploma -
Gulf Breeze High School
- ServSafe Food Protection Manager October 2022-October 2027
- National Registry of Food Safety Professionals: Food Safety Manager February 2024-February 2029
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