Arianna Ramirez
Merced,CA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles guest-related interactions and requests with ease. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Olive Garden
02.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including front-of-house and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
Team Member
Target
07.2021 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Buhach Colony High School
Atwater, CA06.2020
Skills
- Cleaning and Sanitation
- Food Inspection
- Safe Food Handling
- Billing and Payment Processing
- Operate Cash Register
- Order Preparation
- Strong Communication and Interpersonal Skills
- Guest Satisfaction
- POS Transactions
- Engaging with Diverse Customers
- Positive Customer Engagement
- Warm and Friendly
Certification
Food Handler Certification
Timeline
Hostess
Olive Garden
02.2023 - Current
Team Member
Target
07.2021 - 02.2023
High School Diploma -
Buhach Colony High School