Hi, I’m
Arianna Raya
Fort Worth,TX
Overview
3
years of professional experience
Work History
The Porch
Hostess
09.2022 - 12.2022
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Backed up servers by checking on tables and retrieving items for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took initial drink orders and relayed information to wait or bar staff.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Whataburger
Customer Service Cashier
05.2020 - 09.2021
Job overview
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted with purchases, locating items and signing up for rewards programs.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Operated cash register to record transactions accurately and efficiently.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Tarrant County College DistrictFort Worth, TX
High School Diploma
05.2025
Skills
- Bilingual in Spanish
- Willing to Learn
- Organizational skills
- Customer Service
- BLS
- Active Listening
- Teamwork and Collaboration
- Time Management
- Work ethic
Timeline
Hostess
The Porch
09.2022 - 12.2022
Customer Service Cashier
Whataburger
05.2020 - 09.2021
Tarrant County College District
High School Diploma