Arianna Richardson
Kaysville,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Receptionist
PPS Advisors
Ogden, UT
01.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Client Service Analyst
Assure
Cottonwood Heights, UT
08.2021 - 10.2023
- Resolved customer inquiries via phone, email, and in person.
- Provided technical assistance to clients regarding software and hardware issues.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Developed training materials to ensure staff was up-to-date on latest protocols.
- Maintained positive relationships with customers by providing helpful advice and solutions.
- Reviewed support tickets daily to prioritize tasks according to urgency level.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Care Taker
Kool Kidz Childcare
Clinton, UT
01.2020 - 04.2021
- Organized activities such as arts and crafts, songs, stories, and outdoor playtime.
- Prepared bottles for infants and changed diapers when necessary.
- Instructed children on proper hygiene habits such as hand washing and brushing teeth.
- Displayed patience and understanding when dealing with challenging behaviors from the children.
- Helped maintain a clean, organized, and safe environment for the children to play in.
- Communicated effectively with staff members regarding any issues or concerns related to the care of the children.
- Developed positive relationships with both parents and guardians and children by displaying respectfulness.
Education
GED -
Utah Military Academy
Riverdale, UT05-2019
Skills
- Client Retention Strategies
- De-Escalation Techniques
- Customer Service
- Problem-solving aptitude
- Data Entry
- Reliability
- Time management abilities
- Inbound Call Management
- MS Office
- Self Motivation
- Quality Assurance Controls
- Calm Under Pressure
- Issue and Complaint Resolution
- Attention to Detail
- Task Prioritization
- LiveChat Messaging
- Call Metrics
- Problem-Solving
- Professionalism
- Active Listening
Timeline
Receptionist
PPS Advisors
01.2024 - Current
Client Service Analyst
Assure
08.2021 - 10.2023
Care Taker
Kool Kidz Childcare
01.2020 - 04.2021
GED -
Utah Military Academy