Arianna Rios
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals!
Overview
6
6
years of professional experience
Work History
Secretary/Office Manager
DW Improvements, LLC
02.2024 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Conducted follow-up calls to clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Maintained daily report documents, memos and invoices.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Family Manager
N/A
01.2021 - 02.2024
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Planned and prepared meals.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
- Taught child basic life skills, manners and personal hygiene.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged child to be understanding and patient with others.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for child.
Customer Service Sales Specialist
HughesNet
02.2020 - 01.2021
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Increased revenue with strategic upselling of products and services to existing customers.
- Determined customer needs and interests to recommend internet to customers.
- Improved team performance with ongoing training, coaching, and feedback sessions.
- Exceeded monthly sales targets consistently by employing persuasive communication skills and building rapport with clients.
- Assisted customers in navigating company website, placing orders, processing returns, or handling billing inquiries accurately.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
Emergency Road Service Dispatcher
Bridgestone Bandag LLC
04.2018 - 01.2020
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Coordinated with tow truck operators for quick vehicle recovery, minimizing traffic disruptions due to accidents or breakdowns.
- Handled sensitive information discreetly, following strict confidentiality guidelines to protect caller privacy and safety concerns.
- Ensured accurate record-keeping by meticulously documenting incident reports and related communications throughout each shift.
- Enhanced response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
- Managed complex situations calmly and professionally, maintaining clear lines of communication with all parties involved in an emergency response effort.
- Streamlined communication between emergency responders and callers, ensuring accurate information relay for faster assistance.
Education
GED -
MCC
Muscatine, IA05-2023
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills - 74 WPM 95% Accuracy
- Appointment Scheduling - Schedule Management
- Payroll Processing - Payroll Administration
- Filing experience
- Fast Learner
- Office Management
- Clerical Support
- Quickbooks
- Microsoft Word, Excel, and Powerpoint
Timeline
Secretary/Office Manager
DW Improvements, LLC
02.2024 - 08.2024
Family Manager
N/A
01.2021 - 02.2024
Customer Service Sales Specialist
HughesNet
02.2020 - 01.2021
Emergency Road Service Dispatcher
Bridgestone Bandag LLC
04.2018 - 01.2020
GED -
MCC
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