Arianna Rios
Davenport
Summary
Experienced with guest service management, consistently elevating quality of guest interactions. Utilizes strategic problem-solving to improve satisfaction and retention. Track record of maintaining high standards in dynamic environment.
Overview
4
4
years of professional experience
Work History
Guest Experience Expert
Gaylord Palms Resort & Convention Center
04.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Assisted with check-in/check-out processes to ensure smooth operations for guests.
- Responded promptly to guest inquiries, delivering accurate information and assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Created welcoming and comfortable environment for guests.
Customer Service Staff Member
Publix
08.2021 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Fostered positive relationships with customers, contributing to a welcoming shopping environment.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
East Ridge High School
Clermont, FLAssociate of Arts - Hospitality And Tourism Management
Valencia College
Orlando, FL05-2027
Skills
- Patience and composure
- Exceptional communication
- Guest services
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Experience Expert
Gaylord Palms Resort & Convention Center
04.2025 - Current
Customer Service Staff Member
Publix
08.2021 - 03.2025
High School Diploma -
East Ridge High School
Associate of Arts - Hospitality And Tourism Management
Valencia College
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