Arianna Roberts

• Tenant Relations: Serve as primary contact for tenant inquiries, concerns, and maintenance requests.
  Conduct tenant screenings, background checks, and reference verifications.
  Facilitate lease agreements, renewals, and terminations.
  Organize and conduct property tours for prospective tenants.
• Organize and Host resident events
  
• Property Maintenance: Coordinate regular maintenance and repair schedules.
  Supervise contractors and maintenance staff to ensure timely completion of work.
  Conduct routine inspections to ensure property standards and compliance with safety regulations.
  
• Financial Management: Assist in the preparation of annual budgets and financial reports.
  Collect rent, manage accounts payable/receivable, and handle delinquent accounts.
  Implement cost-saving measures and identify opportunities for revenue enhancement.
  
• Administrative Duties: Maintain accurate records of tenant information, lease agreements, and maintenance logs.
  Prepare and distribute notices to tenants regarding policy changes, upcoming maintenance, and community events.
  Ensure compliance with local, state, and federal regulations.
  
• Marketing and Leasing: Develop and execute marketing strategies to attract new tenants.
  Create promotional materials and manage online property listings.
  Conduct market research to stay competitive and adjust rental rates accordingly.
  

• Greeted clients, showed apartments, and prepared leases
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Responded to requests and scheduled appointments for property showings.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Collected rent and tracked resident payments
• Distributed and followed up on tenant renewal notices.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Collected monthly rent payments and other fees, always properly recording, and processing money. Assisting with assistant manager on check scans.
• Registered clients on database to enable tracking history and maintain updated records.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Answers incoming phone calls and emails and responds to inquiries in a timely fashion.
• Completes all lease and renewal applications, assists with application verification, and notifies prospective residents of results.
• Responsible for shopping competitors and sharing your findings with the Community Manager and on-site
• Performs any additional duties assigned by assistant manager, Community Manager or supervisor
  
• Maintains close communication with maintenance team to ensure work orders are being completed and units are move-in ready
  

Answered customer questions regarding store merchandise, department information and

pricing.

Organized store merchandise racks by size, style and color.

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

• Monitored wireless sales space to establish familiarity with various carriers.
• Maintained sound knowledge of company product suites.
• Performed in-store product demonstrations at assigned events.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Assisted and supported training of new sales associates.
• Accepted and processed payments and purchases for new equipment using POS system.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Demonstrated proficient product knowledge to customers and provided detailed product information.
• Replenished, faced and organized merchandise on shelving.
• Monitored entrances and exits to promote store safety and minimize product loss.
• Tracked and recorded department inventory of products.
• Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Prioritized helping customers over completing other routine tasks in store.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.