Arianna Robertson
Middletown,NY
Overview
9
9
years of professional experience
Work History
Lifeguard
The Kartrite Indoor Waterpark
Monticello, New York
04.2024 - 01.2026
- Monitored pool areas to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, providing first aid and water rescue support.
- Conducted routine safety inspections of facilities and equipment for operational readiness.
- Educated guests on water safety rules and proper use of park attractions.
- Developed efficient scheduling processes to optimize staffing during peak hours.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Players Represent
Resorts World, Hudson Valley
Newburgh, NY
01.2021 - 08.2023
- Facilitated engaging gaming experiences for guests, ensuring compliance with operational guidelines.
- Collaborated with team members to enhance customer service standards during peak hours.
- Monitored gaming equipment functionality, promptly reporting issues to maintenance teams.
- Implemented best practices for guest engagement, contributing to increased player satisfaction scores.
Host
Legoland, New York
Goshen, NY
02.2023 - 06.2023
- Welcomed and guided guests, ensuring positive first impressions and customer satisfaction.
- Coordinated seating arrangements to optimize flow and reduce wait times for guests.
- Managed guest inquiries, providing accurate information on park attractions and amenities.
- Trained new hosts on operational procedures and customer service standards.
Cashier/Customer Service Desk
Shoprite
02.2017 - 10.2019
- Assisted customers with sales transactions accurately and efficiently, including, cash, check and card payments.
- Helping customers load their groceries into their vehicles, cleaning the store and gathering carts.
- Completed daily cash and credit sales sales resorts for floor managers and supervisors.
- Exhibit excellent customer service skills while communicating with customers, co-workers and managers.
- Promoted from Cashier to Customer Service Desk after 1 year.
- Initiates returns, resolves customer issues or escalates complaints to management as appropriate.
- Responsible for assisting patrons at the customer service desk within the store, guiding customers to the items they need
- Answering questions about a company's products or services.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
- Delivering information about a company's offerings.
- Resolving issues and troubleshooting technical problems.
Floor Associate
Kids Footlocker
11.2018 - 03.2019
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Maintaining floor appearance, store cleanliness
- Operating cash registers for product sales transactions.
Education
High School Diploma - undefined
Penn Foster
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Physical fitness
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- Public safety
Timeline
Lifeguard
The Kartrite Indoor Waterpark
04.2024 - 01.2026
Host
Legoland, New York
02.2023 - 06.2023
Players Represent
Resorts World, Hudson Valley
01.2021 - 08.2023
Floor Associate
Kids Footlocker
11.2018 - 03.2019
Cashier/Customer Service Desk
Shoprite
02.2017 - 10.2019
High School Diploma - undefined
Penn Foster