Arianna Rodriguez
JACKSONVILLE,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Sales Agent and Customer Service
Travel Agency
2008.09 - 2023.04
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Master - Tourism
University of Matanzas
Matanzas, Cuba2010
Bachelor - Tourism
University of Matanzas Camilo Cienfuegos
Matanzas, Cuba06.2008
Skills
- Customer Complaint Resolution
- Cash Register Operations
- Selling Skills
- Information Updates
- Customer Service
- Customer Relations
- Collaborative Environments
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Understanding Customer Needs
- Sales and Upselling
- Microsoft Office
- Outstanding Communication Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Agent and Customer Service
Travel Agency
2008.09 - 2023.04
Master - Tourism
University of Matanzas
Bachelor - Tourism
University of Matanzas Camilo Cienfuegos
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