ARIANNA SHARMA
Jacksonville,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Coordinator
Ulta Salon And Cosmetics
03.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 06.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged with customers and interacted in natural conversation with goal of developing brand loyalty.
- Educated, and befriended customers to deliver outstanding shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Conducted consumer surveys and analyzed purchasing trends.
Volunteer
Mandarin United Methodist Church Student Ministry
06.2018 - 06.2021
- Assisted with special events and programs for the variety of camps.
- Provided administrative support to church leadership to help organize events and fundraisers.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different camp needs.
- Used strong interpersonal communication skills to convey information to church leadership.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Educated young people about strategies for driving discussions and promoting social changes.
Volunteer
Westminster Woods on Julington
01.2018 - 01.2021
- Used strong interpersonal communication skills to convey vital and relevant information to management.
- Supported Activities Director by assisting in organization and planning of engaging, fun, and smooth-running events.
- Completed daily domestic tasks in group homes to assist people in need.
- Provided administrative support to department leads to help organize events and fundraisers.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Bachelor’s degree - Economics And Pre-Law
University of North Florida
05.2027
High School Diploma -
Atlantic Coast High School
05.2022
Skills
- Customer Service
- Verbal Communication
- Interpersonal Skills
- Problem Solving
- Leadership
- Proficient in: MS Word, MS PowerPoint, MS Excel, MS Teams
- Attention to detail
- Research skills
- Phone etiquette
- Active Listening Skills
- Office Support
- Payment Processing
Timeline
Guest Coordinator
Ulta Salon And Cosmetics
03.2023 - Current
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 06.2022
Volunteer
Mandarin United Methodist Church Student Ministry
06.2018 - 06.2021
Volunteer
Westminster Woods on Julington
01.2018 - 01.2021
Bachelor’s degree - Economics And Pre-Law
University of North Florida
High School Diploma -
Atlantic Coast High School