Arianna Sirs
Puyallup,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Telelcommunicator
South Sound 911
12.2017 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
Customer Service Representative
Alaska Airlines
09.2016 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Certified Nursing Assistant
Saint Alphonsus Hospital
09.2014 - 07.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Agent
CenturyLink
02.2009 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.2004
Skills
- Onsite Visits
- Knowledge Base
- Information Documentation
- Voice and Data Technology
- Data Entry
- Efficient Service
Timeline
Telelcommunicator
South Sound 911
12.2017 - Current
Customer Service Representative
Alaska Airlines
09.2016 - 11.2017
Certified Nursing Assistant
Saint Alphonsus Hospital
09.2014 - 07.2016
Customer Service Agent
CenturyLink
02.2009 - 09.2014
High School Diploma -
Nampa Senior High School
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