Arianna Smith
Rex,GA
Summary
Friendly and enthusiastic Dental Assistant Intern with a passion for providing excellent dental hygiene care and educating patients. Exceptional customer service skills and deep understanding of Area of expertise. Well-equipped to deliver top-notch service. Knowledge in dental instruments, sterilization techniques, dental radiographs, tooth numbers, and decay charting. Highly efficient in sterilizing and setting up/breaking down treatment rooms. Prioritizes sterilization for a safe and clean environment for patients and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Representative
TJ Maxx, TJX Companies
12.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Kept store clean and organized, contributing to an inviting atmosphere for customers.
- Resolved customer complaints professionally, turning potential negative experiences into positive outcomes.
- Created personalized shopping experiences for clients by understanding their preferences and recommending suitable products.
- Contributed to achieving monthly sales goals by consistently meeting or exceeding individual performance targets.
- Collaborated with team members to achieve store targets and maintain a positive work environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer service representative
LoveHoney
11.2022 - 12.2023
- Responds to and coordinates all service calls required by customer
- Interacts with sales and operations teams to maintain and enhance customer relationship
- Acts as subject matter expert on customer contract issues
- Responds to incoming support calls (i.e
- Telephone, voicemail, mail, SR ticket) in in accordance with SLAs
- Maintains accurate log for all customer support requests and application administration activities
- Assumes full ownership of support requests, pertaining to applications supported
- Escalates and follows up as needed to ensure resolution
Customer Service Representative
VXI Global Solutions- AT&T BLUE
01.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Data Collection Enumerator (seasonal)
Census Bureau
09.2019 - 01.2020
- Talking with citizens at their homes, asking questions about an individual's demographic and economic status
- Recorded details of customer contacts and interactions
- Record and submit data to help build comprehensive records for law makers
Server/Bartender
Chilli’s Bar and Grill
11.2018 - 08.2019
- Act as a “sales rep” for the restaurant, selling add-ons and extras to achieve one of the highest per-ticket and per-night sales averages
- Prioritize and juggle dozens of simultaneous responsibilities
- Have built a loyal clientele of regulars in addition to the tourist trade
- Use computer daily
Education
Certified Dental Assistant (CDA) - Dental Assisting
United Education Institue
Morrow, GAHigh School Diploma - General Studies
Morrow Highschool
Morrow, GA05.2018
Skills
- Dental impressions
- Treatment room setup
- Sterilization techniques
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Patient scheduling
- Treatment room breakdown
- Patient education
- Exceptional customer service
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
Timeline
Retail Representative
TJ Maxx, TJX Companies
12.2024 - Current
Customer service representative
LoveHoney
11.2022 - 12.2023
Customer Service Representative
VXI Global Solutions- AT&T BLUE
01.2020 - 11.2022
Data Collection Enumerator (seasonal)
Census Bureau
09.2019 - 01.2020
Server/Bartender
Chilli’s Bar and Grill
11.2018 - 08.2019
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- CPR/AED Certification
Certified Dental Assistant (CDA) - Dental Assisting
United Education Institue
High School Diploma - General Studies
Morrow Highschool
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