Arianna Starks
Montgomery,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank of America
12.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Leveraged sales expertise to promote products, and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Humana
02.2022 - 04.2023
- Provided primary customer service to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Technical Support Representative
Wipro Technologies
Montgomery, AL
06.2018 - 03.2022
- Assisted customers in identifying issues, and explained solutions to restore services and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue-resolution tactics to address customer concerns.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2018
Skills
- Responding to difficult customers
- CRM software
- Creative Problem-Solving
- Hardware Diagnosis
- Software Diagnostics
- Data recovery
- Report generation
- Data collection
Timeline
Customer Service Representative
Bank of America
12.2023 - Current
Customer Service Representative
Humana
02.2022 - 04.2023
Technical Support Representative
Wipro Technologies
06.2018 - 03.2022
High School Diploma -
Jefferson Davis High School