Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna Theodora Duran

Phoenix,AZ

Summary

Resourceful Shared Services Coordinator with a reputation for high productivity and efficient task completion. Experienced in process optimization, interdepartmental communication, and project management. Demonstrated strength in problem-solving, teamwork, and adaptability, ensuring seamless operations across departments.

Overview

9
9
years of professional experience

Work History

Shared Services Coordinator

SMS Assist
Phoenix, AZ
07.2022 - Current
  • Provided technical support in the implementation of new systems and processes related to shared services.
  • Tracked progress on projects related to shared services initiatives and reported results regularly.
  • Monitored compliance with procedures and policies related to shared services operations.
  • Worked closely with internal teams and external vendors and consultants while managing various aspects of the organization's Shared Services program.

Underwriter

Carvana
Phoenix, AZ
02.2021 - 04.2022
  • Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
  • Analyzed financial information including income, assets, liabilities and credit history of applicants.
  • Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.

Employee Relations

Integrity Staffing
Phoenix, AZ
03.2020 - 02.2021
  • Developed and implemented strategies to improve employee engagement.
  • Resolved conflicts between staff members through mediation or other methods of dispute resolution.
  • Maintained records of all employee relations cases, including outcomes, resolutions and follow-up actions taken.

Sales Representative

Excell Direct
Phoenix, AZ
01.2020 - 03.2020
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.

Employee Relations

Integrity Staffing
Phoenix, AZ
10.2019 - 01.2020
  • Provided advice, guidance and support to managers on employee relations issues.
  • Organized team building activities and other initiatives to foster better relationships among employees.
  • Advised management on disciplinary procedures, terminations and grievances.

CSR

Consumer Cellular
Phoenix, AZ
03.2019 - 10.2019
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Gathered feedback from customers regarding products and services.

CSR

Discover Card
Phoenix, AZ
08.2017 - 02.2018
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.

Data Entry

University of Phoenix
Phoenix, AZ
08.2016 - 02.2017
  • Generated reports detailing errors or discrepancies in data entry processes.
  • Performed data entry into multiple databases accurately and timely.
  • Identified, corrected, and reported data entry errors.
  • Reviewed patient records for accuracy and completeness of data entry.
  • Managed data entry of financial transactions into internal systems.
  • Performed data entry of customer accounts into the system.

Kitchen Manager

Corner Bakery Cafe
Phoenix, AZ
12.2015 - 08.2016
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.

Education

Associate in Engineering Technology - Automotive Mechanics

Universal Technical Institute
01.2017

High School Diploma -

Suns-Diamondbacks Education Academy
01.2015

Skills

  • Process Documentation Analysis
  • Concise Written Communication
  • Goal-Oriented Drive
  • Collaborative Partnership Development
  • Community Relations Development
  • Grant Proposal Development

Timeline

Shared Services Coordinator

SMS Assist
07.2022 - Current

Underwriter

Carvana
02.2021 - 04.2022

Employee Relations

Integrity Staffing
03.2020 - 02.2021

Sales Representative

Excell Direct
01.2020 - 03.2020

Employee Relations

Integrity Staffing
10.2019 - 01.2020

CSR

Consumer Cellular
03.2019 - 10.2019

CSR

Discover Card
08.2017 - 02.2018

Data Entry

University of Phoenix
08.2016 - 02.2017

Kitchen Manager

Corner Bakery Cafe
12.2015 - 08.2016

Associate in Engineering Technology - Automotive Mechanics

Universal Technical Institute

High School Diploma -

Suns-Diamondbacks Education Academy
Arianna Theodora Duran