Arianna Theodora Duran
Phoenix,AZ
Summary
Resourceful Shared Services Coordinator with a reputation for high productivity and efficient task completion. Experienced in process optimization, interdepartmental communication, and project management. Demonstrated strength in problem-solving, teamwork, and adaptability, ensuring seamless operations across departments.
Overview
9
9
years of professional experience
Work History
Shared Services Coordinator
SMS Assist
Phoenix, AZ
07.2022 - Current
- Provided technical support in the implementation of new systems and processes related to shared services.
- Tracked progress on projects related to shared services initiatives and reported results regularly.
- Monitored compliance with procedures and policies related to shared services operations.
- Worked closely with internal teams and external vendors and consultants while managing various aspects of the organization's Shared Services program.
Underwriter
Carvana
Phoenix, AZ
02.2021 - 04.2022
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Determined appropriate loan structure based on customer needs, company policy and regulatory guidelines.
Employee Relations
Integrity Staffing
Phoenix, AZ
03.2020 - 02.2021
- Developed and implemented strategies to improve employee engagement.
- Resolved conflicts between staff members through mediation or other methods of dispute resolution.
- Maintained records of all employee relations cases, including outcomes, resolutions and follow-up actions taken.
Sales Representative
Excell Direct
Phoenix, AZ
01.2020 - 03.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
Employee Relations
Integrity Staffing
Phoenix, AZ
10.2019 - 01.2020
- Provided advice, guidance and support to managers on employee relations issues.
- Organized team building activities and other initiatives to foster better relationships among employees.
- Advised management on disciplinary procedures, terminations and grievances.
CSR
Consumer Cellular
Phoenix, AZ
03.2019 - 10.2019
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
CSR
Discover Card
Phoenix, AZ
08.2017 - 02.2018
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
Data Entry
University of Phoenix
Phoenix, AZ
08.2016 - 02.2017
- Generated reports detailing errors or discrepancies in data entry processes.
- Performed data entry into multiple databases accurately and timely.
- Identified, corrected, and reported data entry errors.
- Reviewed patient records for accuracy and completeness of data entry.
- Managed data entry of financial transactions into internal systems.
- Performed data entry of customer accounts into the system.
Kitchen Manager
Corner Bakery Cafe
Phoenix, AZ
12.2015 - 08.2016
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
Education
Associate in Engineering Technology - Automotive Mechanics
Universal Technical Institute
01.2017
High School Diploma -
Suns-Diamondbacks Education Academy
01.2015
Skills
- Process Documentation Analysis
- Concise Written Communication
- Goal-Oriented Drive
- Collaborative Partnership Development
- Community Relations Development
- Grant Proposal Development
Timeline
Shared Services Coordinator
SMS Assist
07.2022 - Current
Underwriter
Carvana
02.2021 - 04.2022
Employee Relations
Integrity Staffing
03.2020 - 02.2021
Sales Representative
Excell Direct
01.2020 - 03.2020
Employee Relations
Integrity Staffing
10.2019 - 01.2020
CSR
Consumer Cellular
03.2019 - 10.2019
CSR
Discover Card
08.2017 - 02.2018
Data Entry
University of Phoenix
08.2016 - 02.2017
Kitchen Manager
Corner Bakery Cafe
12.2015 - 08.2016
Associate in Engineering Technology - Automotive Mechanics
Universal Technical Institute
High School Diploma -
Suns-Diamondbacks Education Academy
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