Arianna Vasquez
Austin
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk /Corporate Food and Beverage Attendant
Hyatt Place Austin Airport
Austin
11.2024 - Current
- Assisted customers by providing information on services and answering inquiries.
- Coordinated front desk activities to ensure smooth operation and customer satisfaction.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Collaborated with team members to streamline check-in and check-out processes.
- Executed daily inventory checks to ensure adequate supplies for front desk operations.
- Conducted market research to identify customer preferences and improve service offerings.
- Trained new front desk staff on standard operating procedures and customer service protocols.
- Supported team initiatives aimed at improving customer experience and engagement.
- Prepared reports summarizing daily activities and customer interactions for management review.
- Organized, prepared, and cleaned work areas for efficient operation.
- Resolved problems quickly and efficiently by identifying root cause and implementing corrective action.
- Executed routine maintenance tasks such as lubricating moving parts, changing fluids, cleaning surfaces.
- Assisted guests with special requests, such as room changes, late check-outs, and local recommendations.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Trained new staff on food and beverage service standards and company policies.
- Handled guest complaints with patience, and provided quick solutions.
- Coordinated with housekeeping to ensure rooms were ready and properly assigned.
- Verified guest identification, processed deposits, and ensured accuracy in all documentation.
- Monitored lobby cleanliness, and created a welcoming environment.
- Welcomed guests, checked them in and out, and managed reservations.
- Managed phone calls, emails, and payment processing.
- Worked in a fast-paced environment, with strong attention to detail.
- Delivered food and beverages promptly, while ensuring proper presentation.
- Memorized menu items and answered questions confidently.
- Monitored customers' needs throughout the service, and refilled drinks proactively.
- I supported my teammates by running food, restocking stations, and helping with closing duties.
- Prepared and served alcoholic and non-alcoholic beverages following brand standards.
- Provided excellent customer service at the bar and restaurant.
- I took orders, delivered food, and maintained clean and organized tables.
- Handled cash, processed payments, and balanced transactions.
- Restocked bar supplies, cleaned the bar area, and ensured safety and hygiene.
- Cleared and cleaned tables quickly and efficiently.
- Maintained cleanliness of dining areas, and service stations.
- Reset tables with clean utensils and glassware.
- Refilling water, assisting guests when needed.
- Following health and safety standards at all times.
Education
High School Diploma -
Kipp Austin Brave High School
Austin05-2024
Skills
- Customer service
- Guest check-in and check-out
- Phone, email, and in-person communication
- Professional appearance and attitude
- Basic computer skills
- Team collaboration
- Inventory management
- Complaint resolution
- Food and beverage service
- Fast-paced adaptability
- Cash handling proficiency and POS system
- Barista experience
- Sanitizing
- Dining room organization
- Phone orders
- Kitchen support
- Teamwork
- Tip handling
- Cocktail preparation
- Bar setup and closing procedures
- Cleaning, restocking, and inventory
- Table clearing and resetting
- Cleaning and sanitation
- Flexible schedule
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
TABC
Timeline
Front Desk /Corporate Food and Beverage Attendant
Hyatt Place Austin Airport
11.2024 - Current
High School Diploma -
Kipp Austin Brave High School