Arianna Villalobos
Arlington
Summary
Dynamic professional with extensive experience at Majors Medical Service, excelling in workflow optimization and customer service. Spearheaded a team to enhance process efficiency and significantly improve client satisfaction. Skilled in problem-solving and teamwork, adept at leveraging data entry expertise to achieve operational excellence. Demonstrated success in driving initiatives that bolster productivity and foster a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Lead Processor
Majors Medical Service
07.2008 - Current
- Provided leadership, guidance, and direction to a team of 6 processors.
- Assisted with training new staff members on proper procedures for document processing.
- Utilized advanced problem-solving skills to identify discrepancies in documents and resolve them quickly.
- Identified areas where automation could be used to streamline processes.
- Monitored key performance indicators to measure success rate of processes.
- Followed company safety standards by maintaining awareness of surroundings and exercising good judgment.
- Communicated production deadlines and goals to staff members to increase team productivity.
- Plan discharge from care facility to home or other care facility.
- Medicaid- and Medicare-related paperwork and recordkeeping
- Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
- Product knowledge
Care Coordinator/ Customer Service Specialist
Majors Medical Service
07.2018 - 03.2023
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Advocate for clients or patients to resolve crises.
- Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
- Plan discharge from care facility to home or other care facility.
- Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Product knowledge
Billing & Medical Benefits Specialist
Aegis Communications Group Inc –
06.2007 - 01.2012
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
Education
Tarrant County College
Arlington, TXHigh School Diploma -
Arlington High Schoold
Arlington, TX06-2006
Skills
- Workflow optimization
- Customer service
- Problem-solving
- Attention to detail/ Time management
- Data entry experience
- Strong work ethic
- Teamwork and coordination
- Punctual and reliable
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Care Coordinator/ Customer Service Specialist
Majors Medical Service
07.2018 - 03.2023
Lead Processor
Majors Medical Service
07.2008 - Current
Billing & Medical Benefits Specialist
Aegis Communications Group Inc –
06.2007 - 01.2012
Tarrant County College
High School Diploma -
Arlington High Schoold
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