Arianna Villasenor Aguilar
North Hollywood,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Catering Assistant
FLIK Hospitality
08.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained flexible work schedule to meet event needs.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Delivered catered food and supplies to facility for on-time set-up.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Oversaw catering orders to verify accuracy and completeness.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Maintained composure and work quality while under stress.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Pushed, pulled and transported large loads and objects.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
VIP Representative
Empyrean Productions
10.2018 - Current
- Worked closely with security personnel to ensure the safety and privacy of all high-profile clients during their stay.
- Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
- Provided timely assistance during emergencies or crises involving VIPs while maintaining discretion and confidentiality.
- Coordinated transportation arrangements including flights, private car services or limousine pick-ups according to client preferences.
- Monitored inventory levels of VIP amenities, replenishing stock as needed to maintain exceptional standards of hospitality.
- Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
- Maintained a strong knowledge of event schedules and venue details to provide accurate information to guests.
- Reviewed and analyzed guest feedback to identify areas for improvement, implementing changes that led to a higher level of overall satisfaction among VIP clients.
- Trained new team members on best practices for handling VIP clientele, fostering a culture of high service standards across the department.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged loyalty and repeat business.
- Proactively addressed potential issues before they arose by maintaining open lines of communication with other departments.
- Streamlined check-in process for VIPs, ensuring minimal wait time and prioritizing their needs.
- Conducted pre-arrival outreach to confirm reservations, preferences, and special requests for VIP clientele.
- Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
- Enhanced guest experience by providing personalized service and addressing individual needs.
- Managed guest complaints with professionalism, resolving issues promptly and effectively.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Assistant Cafe Manager/Catering Assistant
BON APETIT
12.2012 - 10.2021
- Help food service operations, Food runner, Cashier work, Catering, Barista, Customer service, Inventory work, Product ordering, 8 years of customer service, 8 years of cashier work, Starbucks barista certification, Safe serve food handlers card
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Contributed creative ideas for themed promotions or seasonal specials that kept our offerings fresh while appealing to diverse consumer tastespreferences.
- Led team meetings to foster open communication among staff members, improving morale and teamwork.
- Participated in community events as a representative of the cafe, building brand awareness and generating positive publicity.
- Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
- Implemented inventory control measures, reducing waste and lowering costs.
- Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
- Assisted in budgeting processes by tracking expenses, identifying cost-saving opportunities, and providing input on financial decisions related to the cafe''s operation.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Ensured adequate staffing during peak hours by adjusting schedules accordingly based on anticipated demand trends or special events taking place nearby our location.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Developed and implemented strategies to promote cafe products and increase sales.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Implemented cost saving measures to reduce operational costs and align with budget.
- Secured daily cash by verifying totals and making nightly deposits.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Managed daily cafe operations for smooth workflow and increased productivity.
Sales Associate
Macy's
11.2011 - 01.2012
- Cashier work, Sales floor, Restock, Inventory
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Manager
Ben and Jerry ice cream
03.2006 - 08.2011
- Manager for a staff of twelve, Catering manager, Cake decorator, Took care of store inventory, Cash inventory, 6 years of cashier and customer service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate's degree in History -
Pierce College
Woodland Hills, CA05.2013
High School Diploma -
North Hollywood Senior High School
North Hollywood, CA06.2009
Skills
- Barista Experience (8 years)
- Food Service (10 years)
- Customer support (10 years)
- Cashiering (8 years)
- Food Handling (8 years)
- Cleaning Experience (8 years)
- Host/Hostess
- Guest services (8 years)
- Entertainment Guest Experience
- Upselling
- Merchandising
- Reliability and punctuality
- Team Management
- Inventory Monitoring
- Allergen awareness
- Table Setting Proficiency
- Food storage protocol
- Event Planning
- Detail oriented
- Quick learner
- Event Coordination Experience
- Health Code Compliance
- General Office Software
- General Office Needs & support
- Store Organization
- Merchandise presentation
- Exceptional communication
Certification
Certified Food Safety Manager
Assessments
- Food service: Customer situations, Expert, 04/01/21, Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
Fluent Spanish Speaker
As a daughter of Immigrant parents fluent speaking reading, writing in Spanish.
Languages
Spanish
Full Professional
Timeline
Catering Assistant
FLIK Hospitality
08.2022 - Current
VIP Representative
Empyrean Productions
10.2018 - Current
Assistant Cafe Manager/Catering Assistant
BON APETIT
12.2012 - 10.2021
Sales Associate
Macy's
11.2011 - 01.2012
Manager
Ben and Jerry ice cream
03.2006 - 08.2011
Associate's degree in History -
Pierce College
High School Diploma -
North Hollywood Senior High School