ARIANNA WALLACE
Rosedale,MD
Overview
7
7
years of professional experience
1
1
Certification
Work History
Software Engineer
Tech Mahindra
Plano, TX
05.2023 - Current
- Leveraged SQL queries to extract, transform, and load data into Power BI.
- Crafted detailed visual representations of data, accompanied by analytical reports for managerial review.
- Performed data entry, data cleaning, and data coding for analysis.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Engaged in continuous learning to stay updated with the latest technologies, and software development trends.
IT Help Desk Technician
Voree IT Solutions
Philadelphia, PA
09.2022 - 05.2023
- Delivered advanced technical support across Microsoft 365, Azure AD, and Windows/MacOS environments.
- Specialized in diagnosing network issues (DNS, VPN, TCP/IP), and delivering comprehensive end-user and application support.
- Performed regular maintenance tasks, such as virus scans, system backups, and disk cleanups.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Installed and configured new hardware, software, and peripheral devices.
- Developed processes for resolving customer complaints related to IT services.
- Implemented training materials and procedures, or trained users in the proper use of hardware or software.
- Researched issues on various computer systems and databases to determine resolutions to problems, and answer inquiries.
Hostess
Harp & Crown
Philadelphia, PA
04.2022 - 09.2022
- Managed reservations and seating logistics in Resy to maximize turnover and streamline service during high-volume periods.
- Maintained a strong focus on detail and adaptability while coordinating large-party accommodations, short-notice changes, and walk-in management.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Coordinated the dining room staff's workflow to foster prompt and courteous service.
Front Desk Associate
Planet Fitness
Jenkintown, PA
06.2019 - 04.2022
- Delivered exceptional customer service by managing member check-ins, resolving account issues, and responding to inquiries in a fast-paced, high-volume environment.
- Managed customer complaints and rectified issues with discretion.
- Trained newly hired employees on front desk procedures and business operations.
- Developed strong interpersonal and multitasking skills while balancing administrative tasks and customer interactions.
Information Services Co-op
The Children's Hospital of Philadelphia, CHOP
Philadelphia, PA
06.2021 - 08.2021
- Configured, installed, and imaged various company devices compatible with iOS and Microsoft Windows 10 systems.
- Diagnosed and repaired devices, including AV control systems, IP phones, Unidock charging stations, WOW carts, and packaged software.
- Exercise root cause analysis to effectively diagnose problems in CHOP applications and databases.
- Imagined OS and software deployments throughout the system, and addressed implementation concerns.
Media Representative
Farmers Insurance Company
Philadelphia, PA
07.2018 - 08.2018
- Assisted customers by providing quotes, changing their policies, and paying their bills through the company’s system
- Electronic sorting of files and organized information for future retrieval
- Arranged appointments for the Office Agent
- Organized dates and times for advertisements to be released on social media platforms
Education
Bachelor of Science - Information Technology
La Salle University
Philadelphia, PA05.2022
Bachelor of Science in Business Administration - Business Systems And Analytics
La Salle University
Philadelphia, PA05.2022
Skills
- JavaScript, R, Python, CSS, HTML
- SQL (MySQL, phpMyAdmin, Microsoft Access)
- Microsoft 365 administration and technical support
- Network diagnostics and resolution
- Data visualization (Tableau, Excel, Power BI)
- Data mining and warehousing
- Data cleaning and transformation
Certification
- Google Cloud Computing Foundations
- Introduction to Generative AI
- GitHub CoPilot
Timeline
Software Engineer
Tech Mahindra
05.2023 - Current
IT Help Desk Technician
Voree IT Solutions
09.2022 - 05.2023
Hostess
Harp & Crown
04.2022 - 09.2022
Information Services Co-op
The Children's Hospital of Philadelphia, CHOP
06.2021 - 08.2021
Front Desk Associate
Planet Fitness
06.2019 - 04.2022
Media Representative
Farmers Insurance Company
07.2018 - 08.2018
Bachelor of Science - Information Technology
La Salle University
Bachelor of Science in Business Administration - Business Systems And Analytics
La Salle University
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