Arianna Williams
Mansfield,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly skilled at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Payroll Administrator
Kroger Fullfilment
Dallas, TX
09.2024 - Current
- Processed CDL division payroll for over 150 employees, ensuring accuracy and compliance with company policies and state regulations.
- Book freight loads for Dallas, TX CDL division drivers
- Daily use of systems like Kronos, ADP, Prospero, and Uber freight system
- Developed and implemented payroll procedures to streamline operations and reduce processing time by 15%.
- Trained new payroll team members on payroll systems and procedures, enhancing team efficiency and knowledge.
- Utilized advanced payroll software to automate processes, resulting in a significant reduction in manual errors.
- Facilitated communication between payroll and finance departments to ensure alignment on financial reporting and forecasting.
- Provided ongoing support to employees regarding payroll questions, ensuring clarity on deductions and earnings.
- Provided support to Human Resources regarding the interpretation of policies and procedures related to payroll.
- Performed regular audits of payroll data to identify discrepancies and implement corrective measures as needed.
- Managed payroll inquiries from employees, providing timely and accurate responses to enhance satisfaction and trust.
- Administrative assistant to transportation manager
- Maintained employee records, ensuring all data was accurate, updated, and compliant with legal standards.
- Prepared payroll reports for management review, including summaries and analysis of payroll data.
- Processed new hire paperwork for all new employees according to company policy.
Independent Licensed Car Dealer
Perfection Auto Sales Inc
Arlington, TX
12.2018 - Current
- Self-employed
- Current auto auction buyer
- Conducted inventory assessments to maintain optimal stock levels and ensure availability of popular models.
- Negotiated vehicle pricing and trade-in values with customers to maximize sales profitability.
- Processed financial transactions for vehicle sales, ensuring accuracy and compliance with regulations.
- Managed social media accounts including creating posts, responding to inquiries, and promoting special offers.
- Ensured that all safety standards were met when servicing or repairing vehicles.
- Advised customers on financing options, warranties and other services available at the dealership.
- Built and maintained strong customer relationships to encourage repeat business and referrals.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Adhered to standards of quality and service and industry regulations.
- Organized test drives for customers to help them decide on a car model.
- Attended industry conferences, seminars, workshops related to automotive sales trends.
- Maintained accurate records of all vehicle sales and customer interactions for future reference.
- Performed regular maintenance checks on cars before they were sold.
Property Manager
Marshall Management Group
Grand Prairie, TX
03.2023 - 08.2024
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Implemented technology solutions to enhance tenant communication and streamline administrative processes, improving overall tenant satisfaction
- Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
Prior Authorization Specialist
Molina Healthcare
Remote
02.2020 - 08.2022
- Reviewed and processed prior authorization requests for medical procedures, medications, and durable medical equipment
- Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
- Collaborated with healthcare providers to gather necessary clinical documentation for prior authorization submissions
- Managed a high volume of incoming calls from patients, providers, and insurance representatives regarding prior authorizations
- Adhered to HIPAA regulations and maintained strict confidentiality when handling sensitive patient information during the prior authorization process
- Provided education to healthcare providers on the importance of proper documentation for successful prior authorizations
- Utilized knowledge of medical terminology, CPT codes, ICD-10 codes, and HCPCS codes during review process
- Assisted in training new team members on the processes related to handling prior authorizations
- Assisted in gathering clinical information from healthcare providers to support prior authorization decisions.
- Collaborated with billing and coding teams to ensure accurate submission of claims related to prior authorizations.
- Developed and implemented training materials for new staff on prior authorization policies and procedures.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Maintained accurate records of all authorization activities in the database system.
- Provided guidance to providers regarding the prior authorization process.
Customer Service Representative
UnitedHealthcare
Irving, TX
12.2018 - 01.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Education
Commercial Driver's License - CDL Class A
TXLiberal Arts & Sciences - Associate
Tarrant County College
Arlington, TX 05.2020 - 05/2021
Insurance Adjuster License - Insurance
Adjuster Pro
RemoteTimeline
Senior Payroll Administrator
Kroger Fullfilment
09.2024 - Current
Property Manager
Marshall Management Group
03.2023 - 08.2024
Liberal Arts & Sciences - Associate
Tarrant County College
05.2020 - 05/2021
Prior Authorization Specialist
Molina Healthcare
02.2020 - 08.2022
Customer Service Representative
UnitedHealthcare
12.2018 - 01.2020
Independent Licensed Car Dealer
Perfection Auto Sales Inc
12.2018 - Current
Commercial Driver's License - CDL Class A
Insurance Adjuster License - Insurance
Adjuster Pro