Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Arianna Zaun

Mount Morris

Summary

Strategic leader in the management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

4
4
years of professional experience

Work History

Acting National Customer Success Manager

Power2Practice
Flint
02.2025 - Current
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Assigned work and monitored performance of project personnel.
  • Worked closely with marketing team to create content that educates customers about our services.
  • Assisted sales team by providing technical expertise during the sales process.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Customer Success Manager

Power2Practice
Flint
06.2022 - Current
  • Planned and delivered training sessions to improve client effectiveness, and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Trained customers on product features and best practices, enhancing their overall experience.
  • Recognized with promotion for exceptional performance in September 2024.

Lead Clinical Patient Liaison

Clarkston Medical Group
Clarkston
02.2021 - 06.2022
  • Oversaw the development and management of a six-member team of clinical patient liaisons.
  • Assisted providers in patient refills and in answering patient messages.
  • Completed patient paperwork, including FMLA documents.
  • Recognized for performance and promoted to lead role during first three months.

Education

Some College (No Degree) - Basic Studies

Charles Stewart Mott Community College
Flint, MI

Skills

  • Customer training
  • Data analysis
  • Project management
  • Technical support
  • Customer onboarding
  • Client engagement
  • Account management
  • Team leadership
  • Conflict resolution
  • Customer relationship building

Accomplishments

Career Progression:

  • Promoted twice within 30 days:Customer Success Representative → Associate Customer Success Manager → Customer Success Manager
    Demonstrated exceptional performance in the Customer Success Manager role, earning rapid advancement.
  • Stepped into National Customer Success Manager role during manager's maternity leave, providing leadership and mentorship to the team.

References

References available upon request.

Timeline

Acting National Customer Success Manager

Power2Practice
02.2025 - Current

Customer Success Manager

Power2Practice
06.2022 - Current

Lead Clinical Patient Liaison

Clarkston Medical Group
02.2021 - 06.2022

Some College (No Degree) - Basic Studies

Charles Stewart Mott Community College

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Arianna Zaun