Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arianna A Anderson

Mesa,AZ

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Lead Hostess

Pacino's Italian Resturant
Mesa, AZ
01.2022 - Current
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Ensured all employees followed health codes set by local government agencies.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.
  • Communicated any issues or complaints to management in a timely manner.
  • Followed safety protocols at all times while on the job.
  • Resolved customer complaints promptly with tactful diplomacy.
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
  • Monitored dining room activities to ensure quality service standards were met.
  • Conducted daily inventory of supplies such as linens, silverware, dishes.
  • Encouraged team members to provide exceptional customer service at all times.
  • Maintained accurate records of transactions including cash register tapes and guest checks.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

Associate of Applied Science - Special Education

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Effective communication
  • Clear communication
  • Customer service
  • Bilingual assistance
  • Computer skills
  • Conflict resolutions

Languages

Spanish
Native/ Bilingual

Timeline

Lead Hostess

Pacino's Italian Resturant
01.2022 - Current

Associate of Applied Science - Special Education

Maricopa Community Colleges, Mesa Community College

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