Experienced Bistro Manager and Supervisor with a strong background in leading front-of-house teams, managing daily operations, and training staff. Skilled in scheduling, payroll, and maintaining high standards of customer service and quality. Thrives in fast-paced environments, excels at problem-solving, and is dedicated to fostering a positive and efficient team culture focused on delivering exceptional guest experiences.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Bistro Manager
Friendsview Retirement Community
Newberg, Oregon
05.2024 - Current
Supervise and support the front-of-house team, ensuring smooth daily operations and high-quality customer service.
Train, mentor, and onboard new staff to maintain consistency and uphold company standards.
Monitor inventory and place orders for supplies, food, and beverages to minimize waste and maintain stock levels.
Create and adjust staff schedules to meet labor needs, while staying within budget.
Resolve customer concerns professionally, aiming to enhance guest satisfaction and retention.
Oversee barista and food prep duties; ensure consistency in drink quality and food presentation.
Collaborate with kitchen and management teams to improve efficiency, workflow, and morale.
Conduct performance reviews and recommend raises based on merit, growth, and reliability.
Address and document disciplinary issues, including issuing write-ups when necessary.
Interview and evaluate candidates to build a reliable, cohesive team.
Scheduling Coordinator/Office Assistant
Blessed Hands Home Health Care
03.2024 - 05.2024
Managed caregiver schedules across multiple clients, ensuring appropriate coverage and timely service, while balancing employee availability and client needs.
Conducted in-home assessments with new and existing clients to evaluate care needs and match them with the appropriate caregiver.
Served as a point of contact for both caregivers and clients, addressing scheduling issues, last-minute call-offs, and urgent care needs.
Stepped in to personally provide in-home care services when coverage was unavailable, demonstrating flexibility and dedication to client care.
Supported onboarding and training for new caregivers to ensure compliance with company standards and protocols.
Maintained detailed records of client preferences, care plans, and staff assignments to support consistency and quality of service.
Dining Services Supervisor
Friendsview Retirement Community
04.2023 - 04.2024
Supervised daily dining operations, ensuring timely, high-quality meal service to residents in a senior living community.
Created and led staff trainings; developed a comprehensive FOH training packet to standardize onboarding and service expectations.
Maintained a clean, welcoming dining environment while enforcing health and safety standards.
Assisted with planning and executing special events, holiday meals, and themed dinners.
Ensured compliance with all local health department and senior living regulations.
Managed payroll and created weekly staff schedules for all dining shifts, balancing labor needs with budget constraints.
Met one-on-one with residents to address concerns, collect feedback, and ensure satisfaction with meal service.
Supported the team on the floor during high-volume meals and events, setting the tone for efficiency and professionalism.
Interview and evaluate candidates to build a reliable, cohesive team.
Address and document disciplinary issues, including issuing write-ups when necessary
Conduct performance reviews and recommend raises based on merit, growth, and reliability
Caregiver
Blessed Hands Home Health Care
04.2023 - 08.2023
Provided personalized in-home care to clients, supporting their physical, emotional, and daily living needs.
Assisted with personal care tasks such as bathing, toileting, dressing, and mobility support.
Prepared meals based on client preferences and dietary needs; ensured proper nutrition and hydration.
Transported clients safely to medical appointments, errands, and grocery shopping.
Offered companionship and emotional support to reduce isolation, and promote overall well-being.
Maintained client dignity, privacy, and independence while delivering high-quality, compassionate care.
Catering Manager
Friendsview Retirement Community
04.2022 - 04.2023
Managed all aspects of catering operations, from inquiry to execution, for events ranging from small meetings to large-scale functions.
Coordinated with clients to create customized menus, and ensure all dietary and event-specific needs were met.
Scheduled, trained, and supervised catering staff to deliver professional, timely service.
Oversaw event setup, food presentation, and service execution to maintain high standards.
Worked closely with the kitchen and FOH teams to ensure smooth communication and workflow.
Handled invoicing, payments, and post-event follow-ups to ensure client satisfaction.
Managed inventory and supply orders specific to catering needs.
Maintained compliance with health, safety, and food-handling regulations.
Worked with chefs to plan menus according to client needs and budgets.
Dining Services Shift Lead
Friendsview Retirement Community
06.2021 - 04.2022
I trained and mentored all new front-of-house hires, ensuring proper onboarding, and consistent service standards.
Opened and closed the dining room independently, following all protocols for setup, cleanliness, and end-of-day procedures.
I stepped into any role as needed, such as server, host, food runner, and dishwasher, to maintain smooth service during staff shortages.
Regularly worked double shifts and filled in across all FOH positions to support the team and meet operational needs.
Supervised dining staff in the absence of management, ensuring professionalism, time management, and adherence to safety guidelines.
Maintained communication with kitchen staff and dietary teams to ensure accurate service and special dietary accommodations for residents.