Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Photography
Timeline
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Arianna Kharizz Mangubat

Boise,ID

Summary

A dedicated and motivated professional with a proven track record of utilizing interpersonal skills, excellent time management, and problem-solving abilities to overcome challenges and drive results. Passionate about contributing to team success and achieving company goals through collaboration and innovation. Eager to apply my skills and expertise and make a meaningful impact.

Overview

3
3
years of professional experience

Work History

Server

Shogun Sushi
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Cultivated warm relationships with regular customers.

Server

Han's Chimaek
10.2021 - 04.2022
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Managed telephone requests and delivery orders.
  • Regularly checked on guests to ensure satisfaction with each food and beverage.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new servers, and sharing best practices for excellent customer service.

Remote Customer Service Representative

RentReporters
06.2021 - 10.2021
  • Handle 100+ calls daily, with duties including retrieving customer data, and cancellations, updating personal information, and presenting relevant information.
  • Answered inbound calls from customers and assist with questions and requests.
  • Emailed 50+ customers daily regarding personal accounts, problems, cancellations, and ongoing deals.
  • Memorized the entire line of company products and services, including prices and special discounts.
  • Remained courteous and calm, even during moments of customer dissatisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Science - Business Administration, Minor in Marketing

Boise State University
Boise, Idaho
05.2024

Skills

  • Verbal and written communication
  • Adaptability
  • Interpersonal skills
  • Active listening skills
  • Leadership
  • Collaboration / Teamwork
  • Time management skills
  • Detail-Oriented
  • Computer skills

Hobbies and Interests

  • Snowboarding
  • Photography
  • Travelling
  • Camping
  • Running
  • Reading

Photography

On the side, I am a passionate photographer. My expertise lies in capturing the essence of moments through concert, event, and portrait photography. I collaborate with Duck Club, the creators of Treefort, to cover shows and the Treefort Music Festival. Additionally, I work with the From Boise newsletter, photographing events and interviews.

Timeline

Server

Shogun Sushi
05.2022 - Current

Server

Han's Chimaek
10.2021 - 04.2022

Remote Customer Service Representative

RentReporters
06.2021 - 10.2021

Bachelor of Science - Business Administration, Minor in Marketing

Boise State University

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Arianna Kharizz Mangubat