Summary
Work History
Education
Skills
Timeline
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Arianne Carter

Glenwood,IA

Summary

Customer support professional with 15 years of experience delivering exceptional service in healthcare, retail, and technology environments. Skilled in SMMI Strengths, diagnostics, de-escalation, customer retention, and problem solving. Currently enrolled in Google’s Coursera Cybersecurity program to expand technical knowledge and transition into the cybersecurity field.

Work History

Patient Care Technician

Davita
01.2024 - Current
  • Assisted patients with scheduling, including rescheduling missed appointments.
  • Supported patient needs with empathy and professionalism.
  • Coordinated between departments to ensure smooth patient care.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Documented patient care activities accurately in electronic health records.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Documented patient information and care activities in electronic health record.

Operations Assistant / E-Commerce Manager

Chilshire Farm
08.2019 - Current
  • Ran e-commerce shop selling handmade jewelry with floral pieces.
  • Managed inventory, order processing, and customer communications.
  • Increased customer satisfaction and repeat purchases through personalized service.
  • Coordinated inventory management, tracking stock levels and facilitating timely replenishment.
  • Maintained records of operational activities, contributing to data integrity and reporting consistency.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Increased customer service success rates by quickly resolving issues.

Retail & Service Industry

Various Customer Support Roles
  • Handled high-volume customer interactions with focus on retention and resolution.
  • Applied de-escalation techniques to resolve conflicts quickly.
  • Trained and mentored new staff in customer service best practices.

Education

Professional Certificate - Cybersecurity

Google

High School Diploma - undefined

Skills

  • Client support & retention
  • Scheduling appointments
  • Medical terminology
  • Healthcare systems
  • Problem-solving
  • Testing, repair, and troubleshooting
  • Medical equipment troubleshooting
  • Retention strategies
  • Excellent communication skills
  • Teamwork and collaboration
  • Customer service

Timeline

Patient Care Technician

Davita
01.2024 - Current

Operations Assistant / E-Commerce Manager

Chilshire Farm
08.2019 - Current

High School Diploma - undefined

Retail & Service Industry

Various Customer Support Roles

Professional Certificate - Cybersecurity

Google
Arianne Carter