Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager

Arianne Garcia

Miami,FL

Summary

Dynamic dental professional with extensive experience at Dental Office, excelling in treatment planning and patient management. Proven ability to enhance patient satisfaction through effective oral hygiene instruction and exceptional customer service. Proficient in Dentrix and Open Dental software, contributing to improved operational efficiency and increased patient retention rates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Dental Hygienist

Hialeah Dental Office
02.2024 - Current
  • Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
  • Performed dental radiographs for accurate diagnosis and planning of treatments.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Improved patient oral health by providing thorough dental cleanings and assessments.
  • Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
  • Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.

Office Manager

Hialeah Dental Office
02.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Treatment Coordinator

Bella Smile Dentistry
04.2023 - 02.2024
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.

Insurance Coordinator

Miami Implant and Family Dentists
03.2021 - 02.2024
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Increased team efficiency with development of comprehensive training materials on insurance protocols.
  • Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Front Desk Receptionist

Miami Implant and Family Dentist
03.2021 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Dental Assistant

Miami Implants and Family Dentist
03.2019 - 02.2021
  • Greet patients, escort them to treatment rooms, seat them comfortably, and obtain their medical history.
  • Prepare the treatment area, set up instruments and equipment, hand instruments to the dentist during procedures, and assist with procedures like fillings, crowns, and extractions.
  • Sterilize and disinfect dental instruments and equipment according to safety protocols.
  • Take, develop, and mount x-rays under the direction of a dentist.
  • Instruct patients on proper oral hygiene techniques
  • Ensure patients are comfortable during procedures and address their concerns.

Education

Bachelor Of Dentistry - Dentistry

University of Medical Science of Havana
Havana, Cuba
07.2014

Skills

  • Treatment planning and execution
  • Patient management
  • Team collaboration
  • Dentrix and Open Dental software proficiency
  • Oral hygiene instruction
  • Periodontal assessment
  • Root planning and scaling expertise

Certification

Practice Growth Continuum 2023

TCI (The Clossing Institute) 2024

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Registered Dental Hygienist

Hialeah Dental Office
02.2024 - Current

Office Manager

Hialeah Dental Office
02.2024 - Current

Treatment Coordinator

Bella Smile Dentistry
04.2023 - 02.2024

Insurance Coordinator

Miami Implant and Family Dentists
03.2021 - 02.2024

Front Desk Receptionist

Miami Implant and Family Dentist
03.2021 - 02.2024

Dental Assistant

Miami Implants and Family Dentist
03.2019 - 02.2021

Bachelor Of Dentistry - Dentistry

University of Medical Science of Havana

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Arianne Garcia