Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianne Neves

Waltham,MA

Summary

Caring, empathetic Substance Abuse Counselor with [Number] years of experience in [Type] settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Desire to pursue new role with [Type] group.

Overview

22
22
years of professional experience

Work History

Recovery Support Specialist

Victory Programs
03.2024 - Current
  • Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
  • Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
  • Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
  • Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
  • Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Recovery Counselor

Charles River Recovery
05.2022 - 01.2024
  • Implemented evidence-based approaches in counseling sessions to maximize positive outcomes for recovering individuals.
  • Assisted patients in setting realistic goals for recovery progress, reinforcing self-efficacy beliefs and motivation.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Developed effective coping strategies for patients, helping them build resilience against future challenges.
  • Conducted thorough assessments of new patients, identifying appropriate level of care and recommending suitable interventions.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Tracked client participation in treatment services to identify attendance issues.
  • Facilitated group therapy sessions, fostering a supportive environment for open communication and emotional growth.
  • Established strong rapport with patients based on trust, empathy, and active listening skills.
  • Documented case management activity for accurate, reliable records.
  • Provided crisis intervention services as needed, effectively addressing immediate concerns and preventing further escalation.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Maintained detailed case documentation, ensuring accurate records and facilitating smooth transitions between care providers.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Recovery Support Specialist

Catholic Charities
01.2018 - 05.2022
  • Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
  • Acted as a liaison between clients and external agencies, including housing providers, legal services, and medical professionals to ensure seamless access to required supports.
  • Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
  • Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
  • Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
  • Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
  • Tracked client participation in treatment services to identify attendance issues.
  • Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cook

The Leland Home
07.2014 - 10.2018
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Adjusted recipes based on ingredient availability or customer request.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Managed opening and closing shift kitchen tasks.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
  • Suggested actionable improvements to streamline training procedures.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.

Third Party Operations

Merrimack Mortgage Company
05.2013 - 03.2014
  • Entered client details and notes into system for interdepartmental access and review.
  • Investigated customer credit references and approved credit lines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.

Receptionist and Shipping and Receiving

Cushman & Wakefield
08.2006 - 02.2013
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Responded to inquiries from callers seeking information.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Answered central telephone system and directed calls accordingly.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Cook Shift Leader

Silver Platters Catering
02.2002 - 01.2006
  • Collaborated with staff members to create meals for large banquets.
  • Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Placed orders to restock items before supplies ran out.
  • Planned menus for different events, seasons and customer requests.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Monitored food quality and presentation to maintain high standards.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Maintained food safety and sanitation standards.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Managed opening and closing shift kitchen tasks.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

East Boston High School
06.1993

Skills

  • Substance Abuse Knowledge
  • Family Support
  • Mental health awareness
  • Recovery planning
  • Relapse Prevention
  • Self-Care Promotion
  • Payment Processing
  • Documentation abilities
  • Progress Reporting
  • Attention to Detail
  • Clinical Documentation
  • Alcohol and Drug Counselor (ADC)
  • Organizational Skills
  • Motivational Interviewing

Timeline

Recovery Support Specialist

Victory Programs
03.2024 - Current

Recovery Counselor

Charles River Recovery
05.2022 - 01.2024

Recovery Support Specialist

Catholic Charities
01.2018 - 05.2022

Cook

The Leland Home
07.2014 - 10.2018

Third Party Operations

Merrimack Mortgage Company
05.2013 - 03.2014

Receptionist and Shipping and Receiving

Cushman & Wakefield
08.2006 - 02.2013

Cook Shift Leader

Silver Platters Catering
02.2002 - 01.2006

High School Diploma -

East Boston High School

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Arianne Neves