Ariany Cristina Ferreira
Moscow,ID
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Ramp and Customer Service Agent Team Captain
Horizon Air
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
Ramp and Customer Service Agent
Horizon Air
07.2022 - Current
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Oversaw maintenance activities on ground equipment, ensuring compliance with regulatory standards and minimizing downtime.
- Safely operated various types of equipment such as belt-loaders and tugs.
- Connected electrical power unit and hoses to aircraft.
- Stocked aircraft cabins with necessary equipment and supplies.
- Deiced aircraft before takeoff for safety during inclement weather.
Customer Service Concierge
Atento Brasil
07.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded performance metrics consistently by focusing on swift resolution of customer issues and building rapport through attentive service.
- Assisted customers with complex issues by leveraging deep product knowledge and problem-solving skills.
- Conducted regular staff meetings to share best practices, fostering a collaborative work environment focused on excellence in customer service.
- Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.
- Contributed proactively to process improvements that enhanced the user experience across various touchpoints.
Food Safety Coordinator
Betel Consultoria Em Seguraca Dos Alimentos
01.2017 - 09.2018
- Utilized root cause analysis techniques to identify underlying issues in food safety incidents, implementing corrective actions for long-term improvements.
- Conducted thorough risk assessments to identify potential hazards within the supply chain, improving overall food safety performance.
- Optimized supplier relationships by regularly reviewing their food safety documentation and ensuring compliance with industry standards.
- Ensured proper employee training on food safety practices to maintain a safe working environment for all staff members.
- Served as a resource for staff members on all matters related to food safety, providing guidance and support as needed to maintain the highest level of integrity within the organization.
- Reduced the risk of foodborne illnesses by conducting regular audits and inspections of production areas.
- Improved compliance with local, state, and federal regulations by developing and updating company policies and procedures.
- Championed continuous improvement efforts within the organization, fostering a culture focused on exceptional food safety performance.
- Performed regular inspections of production lines to guarantee sanitary environment.
Food Safety Intern
Betel Consultoria Em Seguraca Dos Alimentos
01.2014 - 01.2017
- Played an integral role in preparing for annual regulatory audits, resulting in favorable outcomes each year during internship tenure.
- Learned and adhered to federal, state and local food safety regulations and communicated regulations to team.
- Developed strong working relationships with colleagues across multiple departments, fostering effective collaboration on joint food safety initiatives.
- Reduced risk of contamination by implementing proper hygiene practices in the workplace.
- Collaborated with team members to develop strategies for improving overall food safety standards.
- Assisted in developing food safety protocols, resulting in a safer work environment.
- Documented and escalated deviations to supervisors and recommended resolutions.
Dietitian Nutritionist Intern
Hospital Personal
01.2017 - 01.2018
- Streamlined hospital menu planning by incorporating evidence-based nutritional guidelines and accommodating various dietary restrictions.
- Developed food allergy management protocols for institutional settings such as schools or long-term care facilities.
- Evaluated the effectiveness of implemented nutritional interventions using established outcome measures and adjusted accordingly for optimal results.
- Optimized clinical workflows by efficiently documenting patient progress notes, utilizing electronic health records systems effectively.
Education
Bachelor of Science - Nutrition And Dietitian
Universidade Municipal De Sao Caetano Do Sul
Sao Caetano Do Sul-SP02.2018
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Customer Complaint Resolution
- Administrative Support
- Conflict Resolution
- Documentation And Reporting
- Billing Inquiries
- Team Development
- Customer Support
- Administrative and Office Support
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Ramp and Customer Service Agent Team Captain
Horizon Air
08.2023 - Current
Ramp and Customer Service Agent
Horizon Air
07.2022 - Current
Customer Service Concierge
Atento Brasil
07.2020 - 12.2021
Food Safety Coordinator
Betel Consultoria Em Seguraca Dos Alimentos
01.2017 - 09.2018
Dietitian Nutritionist Intern
Hospital Personal
01.2017 - 01.2018
Food Safety Intern
Betel Consultoria Em Seguraca Dos Alimentos
01.2014 - 01.2017
Bachelor of Science - Nutrition And Dietitian
Universidade Municipal De Sao Caetano Do Sul
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