Ariatna Gaudin-Olmos
Miami,FL
Summary
Dynamic server with extensive experience at Hell's Kitchen by Gordon Ramsay, recognized for exceptional guest engagement and upselling techniques. Proven ability to manage orders efficiently while maintaining a professional appearance. Successfully increased sales through personalized service and strong communication, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Hell's Kitchen by Gordon Ramsay
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server Assistant
Levy Restaurants
10.2023 - 05.2024
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with dining room set up prior to and after service period.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Server
Vapiano Brickell
03.2023 - 06.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Kush Hospitality Group
10.2020 - 03.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-2024
Skills
- Order management
- Team member support
- Upselling techniques
- Liquor, wine, and food service
- Dining customer service
- Guest engagement
- Cash handling
- Professional appearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Server Assistant
Levy Restaurants
10.2023 - 05.2024
Server
Hell's Kitchen by Gordon Ramsay
07.2023 - Current
Server
Vapiano Brickell
03.2023 - 06.2023
Server
Kush Hospitality Group
10.2020 - 03.2023
Associate of Arts - Business Administration
Miami Dade College
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