Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aribella Figueroa Rivera

Spanish Fork,UT

Summary

Dynamic dispatcher with proven expertise at CCSI in optimizing delivery operations and enhancing customer satisfaction. Skilled in data entry and conflict resolution, I excel in high-pressure environments, consistently meeting performance metrics. My strong attention to detail and collaborative approach foster effective teamwork, ensuring seamless service continuity and improved workflow processes.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

Dispatcher

CCSI
02.2012 - 05.2025
  • Coordinated daily dispatch operations to ensure timely delivery of services.
  • Assisted in managing communication between drivers and clients for efficient routing.
  • Utilized scheduling software to optimize route planning and reduce delays.
  • Monitored vehicle locations to provide real-time updates on service status.
  • Supported data entry tasks for tracking deliveries and maintaining records.
  • Learned safety protocols and compliance standards to enhance operational efficiency.
  • Adapted quickly to changing schedules and emergency situations to maintain service continuity.
  • Collaborated with team members to improve workflow processes and customer satisfaction.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.

Helper

FedEx
05.2001 - 07.2010
  • Supported daily operations by organizing materials and maintaining cleanliness in work areas.
  • Assisted in inventory management through accurate tracking and restocking of supplies.
  • Collaborated with team members to streamline workflows and enhance overall efficiency.
  • Trained new staff on safety protocols and operational procedures to ensure compliance.
  • Implemented best practices for equipment usage, reducing downtime and improving productivity.
  • Coordinated with supervisors to schedule tasks and prioritize workloads effectively.
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Ensured customer satisfaction by promptly addressing inquiries and resolving issues, leading to positive shopping experience.

Education

No Degree - Holistic Medicine

Weber State University
Ogden, UT

Medical Claims And Billing

U.S. Career Institute
Fort Collins, CO
06-2009

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Problem-solving
  • Customer relations
  • Team collaboration
  • Critical thinking
  • Service requests
  • Speech clarity

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

CCSI
02.2012 - 05.2025

Helper

FedEx
05.2001 - 07.2010

No Degree - Holistic Medicine

Weber State University

Medical Claims And Billing

U.S. Career Institute
Aribella Figueroa Rivera