Aric Betz
Caledonia
Summary
Detail-oriented, motivated and eager to work with over 10 years of experience in customer service, and 6 years of management experience. Skilled in nurturing employees to maximize potential within their roles. Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of vendors in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Advocate II
Carvana
03.2024 - Current
- Inspected customer vehicles before delivery, ensuring a seamless presentation and transaction.
- Trained Customer Advocate I and conducted 1:1 check-ins during their training periods
- Listened to customers in actively to assess issues and provide accurate information.
- Excelled in all KPI's averaging a 99 score as a Customer Advocate II
Store Manager
Flowerland
03.2023 - 12.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Piloted the store to exceed sales goals set for 2023. Promoting affective customer service and sales techniques.
Senior Advocate
Carvana
10.2019 - 11.2022
- Managed and scheduled service for a fleet of 25 Haulers
- Certified in-house trainer for Grand Rapids, Lansing, and Minneapolis markets
- Managed vendor relations, day-to-day logistics operations, and oversaw all inventory movements
- Oversaw teams of up to 30 people being a point of contact for day-to-day operations
- Deescalated customers effectively using empathy and trust to rebuild customer trust with the company
Office Manager
Lawn Doctor of Grand Rapids
06.2018 - 09.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Managed Customer Service Team and audited phone calls to ensure accuracy of sales calls
- Handled all Human Resource needs within the company
- Led the franchise to an 89% account retention rate for 2018, and 92% in 2019
- Conducted customer surveys to ensure a seamless customer experience
Education
No Degree - Elementary Education
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Caledonia High School
Caledonia, MISkills
- Educating Customers
- Inventory Control
- Operations Guru
- Extreme Attention to Detail
Certification
- 2023 Proven Winners Certified Product Expert
- Commercial Motor Vehicle Medical Card Holder
- Chauffeurs License
- Public Notary
Timeline
Customer Advocate II
Carvana
03.2024 - Current
Store Manager
Flowerland
03.2023 - 12.2023
Senior Advocate
Carvana
10.2019 - 11.2022
Office Manager
Lawn Doctor of Grand Rapids
06.2018 - 09.2019
No Degree - Elementary Education
Grand Rapids Community College
High School Diploma -
Caledonia High School
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