Aric Garza
Corpus Christi,TX
Summary
Driven Cross Function Specialist with a track record of enhancing customer satisfaction and team productivity at H-E-B through expert problem-solving and advanced communication. I am skilled in Microsoft Suites and adabtability, I have significantly improved operational efficiency and mentored new staff, demonstrating a commitment to quality and continuous improvement.
Overview
7
7
years of professional experience
Work History
Cross Function Specialist
H-E-B
06.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored new partners, fostering professional growth through guidance on best practices in the industry.
- As an MHE trainer I trained, certified and recertified new and existing partners on all powered and non powered material handling equipment.
- Multi faceted partner trained in all departments of the store.
General Maintenance
Corpus Christi Athletic Club
09.2017 - 06.2022
- Improved overall office appearance by maintaining cleanliness standards and coordinating general maintenance when needed.
- Performed general maintenance tasks around the gym as required, contributing significantly towards overall upkeep.
- Maintained tools with effective inspections and general maintenance to promote efficiency and productivity in daily operations.
- Performed routine oil changes, fluid checks and other general maintenance tasks to ensure optimal performance of heavy machinery.
- Acted as groundskeeper for the gym, maintaining all grass fields, flower beds and plants.
- Contributed to a positive work environment by keeping tools and materials organized, making it easier for team members to efficiently complete tasks.
- Completed all daily tasks in a timely manner according to the importance of the task.
- Coordinated with upper management to identify any opportunities to repair and ensure all equipment and pool equipment ran smoothly.
- Acted as Maintenance supervisors right hand, handling contractors, filing any expense charges and taking phone calls when the supervisor was away.
- My third year as General Maintenance I was tasked with training incoming personnel.
Education
No Degree - Information Technology
Del Mar College
Corpus Christi, TXHigh School Diploma -
Mary Carroll High School
Corpus Christi, TX05.2014
Skills
- Customer Relations
- Expert Problem Solving
- Advanced Communication
- Quality Assurance
- Adaptability
- Proficient in Microsoft Suites
- Manual Dexterity
- Active Listening
- Computer Proficiency
Timeline
Cross Function Specialist
H-E-B
06.2022 - Current
General Maintenance
Corpus Christi Athletic Club
09.2017 - 06.2022
No Degree - Information Technology
Del Mar College
High School Diploma -
Mary Carroll High School