Aric Leiner
Sun City West,AZ
Summary
Dynamic Assistant General Manager at Panera Bread with a proven track record in staff management and operations oversight. Enhanced customer satisfaction through effective team leadership and training, achieving record-high scores. Skilled in inventory control and fostering employee relations, driving both performance and retention in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Panera Bread
2845 N Central Ave, Phoenix, AZ 85012
03.2015 - 11.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Delivery Driver Helper
UPS
Phoenix, AZ
10.2014 - 01.2015
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
Education
Law Enforcement
Maricopa Community Colleges, Paradise Valley Community College
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee relations
- Training and development background
- Employee scheduling
- Operations oversight
- Customer retention
- Inventory tracking and management
- Training management
Timeline
Assistant General Manager
Panera Bread
03.2015 - 11.2023
Delivery Driver Helper
UPS
10.2014 - 01.2015
Law Enforcement
Maricopa Community Colleges, Paradise Valley Community College