Arica Ashlock
Elizabethtown ,KY
Summary
Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
03.2022 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information during the scheduling process.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
Nursing Unit Secretary
Baptist Health Hardin
08.2021 - 03.2022
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Customer Returns Associate
Amazon Fulfillment Center
10.2019 - 07.2020
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
- Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
Customer Returns Associate
Amazon Fulfillment Center
10.2019 - 07.2020
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
- Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05.2016
Skills
- Microsoft Office (5 years)
- Customer Service (6 years)
- Microsoft Word (5 years)
- Microsoft Excel (5 years)
- Cash Handling (7 years)
- Electronic Medical Records (3 years)
- Medical Terminology (3 years)
- Insurance Verification (3 years)
- Clerical Experience (3 years)
- Epic (3 years)
- Medical Scheduling (3 years)
- HIPPA Compliance (3 years)
Timeline
Patient Access Coordinator
Baptist Health Medical Group
03.2022 - Current
Nursing Unit Secretary
Baptist Health Hardin
08.2021 - 03.2022
Customer Returns Associate
Amazon Fulfillment Center
10.2019 - 07.2020
Customer Returns Associate
Amazon Fulfillment Center
10.2019 - 07.2020
High School Diploma -
Central Hardin High School