Arica Bell
Dallas,TX
Summary
Detail-oriented customer service professional with extensive experience, recognized for exceptional negotiation skills and proficiency in account reconciliation. Demonstrated expertise in regulatory compliance enhances operational efficiency. Proven ability to communicate effectively and solve problems swiftly, ensuring superior client satisfaction. Aiming to leverage skills in a dynamic environment focused on customer-centric solutions.
Overview
8
8
years of professional experience
Work History
Customer Accounts Representative
Honda Financial Services
Irving, TX
06.2024 - Current
- Handle incoming and outgoing calls on a dialer to resolve delinquent accounts 2-29 days past due.
- Offering payment solutions to customers who are past due on auto loans, and being a contact for customer and dealer questions.
- Prepare applicable paperwork as necessary, including customer correspondence.
Pharmacy Technician
Walgreens
Northlake, TX
06.2023 - 06.2024
- Processed written prescriptions and refill requests by verifying information for accuracy before dispensing.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained proper storage and security conditions for drugs.
Inbound Call Center Agent
Call Control
Dallas, TX
01.2021 - 12.2022
- Receive inbound calls on behalf of dealerships, and assist customers with booking appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated databases with new and modified customer data.
Cashier/Sales Associate
Footlocker Retail
Frisco, TX
01.2017 - 06.2019
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Biology
Texas Woman's University
Denton, TX05-2023
Master of Arts - Health Care Administration
Texas Woman's University
Denton, TXSkills
- Data entry proficiency
- Up-selling techniques
- Communication and negotiations
- Task prioritization
- Organization and time management
- Self-Directed
Accomplishments
- Touchstone Honors Program/Orientation Leader
- Cum Laude
Timeline
Customer Accounts Representative
Honda Financial Services
06.2024 - Current
Pharmacy Technician
Walgreens
06.2023 - 06.2024
Inbound Call Center Agent
Call Control
01.2021 - 12.2022
Cashier/Sales Associate
Footlocker Retail
01.2017 - 06.2019
Bachelor of Science - Biology
Texas Woman's University
Master of Arts - Health Care Administration
Texas Woman's University