Arica Dixon
Norcross,GA
Summary
A detail-oriented candidate with strong communication, organization, and collaborative skills seeks a position where she can effectively coordinate with team members and clients to achieve shared objectives. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Property Manager
Jones Lang LaSalle (JLL)
08.2022 - Current
- Manages day-to-day operations at a 520,000 square foot 24-story class A office building located in Midtown Atlanta.
- Oversees accounts payable by reviewing and approving invoices in accordance with annual budget; reviews vendor inquiries and payment
- Manages accounts receivable for all tenants including aging reporting, application of funds, analysis and explanation of account and charges; monitors tenant accounts to ensure payments are received on time and follows up on delinquent balances.
- Generates monthly, quarterly and annual financial reports including accounts receivable aging, accruals, cash flow, budget variance analysis, quarterly budget re-forecasting and reconciliations, and annual CAM reconciliations; leads monthly financial review calls with client and GM.
- Prepares annual comprehensive budget that outlines projected expenses and capital expenditures for the upcoming year.
- Reviews lease documents and manages lease input for the property including creating and submitting abstracts for new leases and amendments.
- Maintains high level of customer service with tenants using superior communication and problem solving skills; creates an enriching tenant experience at the building through organizing tenant events and engagement opportunities.
- Collaborates with property management and engineering team to address building concerns and issues; coordinates with onsite vendors such as security and janitorial staff to maintain high standard of excellence and tenant satisfaction at the building.
Property Associate
Jones Lang LaSalle (JLL)
11.2017 - 07.2022
- Manages, processes and codes all accounts payable invoices for three commercial buildings using three billing systems; handles disbursement of checks to vendors and service providers; deposits payments and submits documentation to accounts receivable via Zendesk
- Generates and distributes monthly rent statements to tenants; assists in the preparation of monthly electric meter reading reports; generates monthly tenant billing adjustment for accounts receivable; provides documentation for tenant bill backs and charges
- Acts as point-of-contact for tenants; composes and distributes all tenant notices and announcements; develops, organizes and schedules tenant appreciation events and activities; books and maintains the schedule and billing of conference room; provides high level of customer service via face-to-face, phone and email interactions
- Generates contracts, engagement letters and amendments for three properties; provides abstract and risk assessment for GM; facilitates the full execution of contracts with vendors and GM; organizes and maintains documents in file sharing system (Box)
- Tracks and maintains Certificates of Insurance for tenants and vendors according to JLL insurance requirements and coverages; responsible for notifying tenants and vendors of expired COIs and obtaining current documentation
- Manages various tenant work orders via 360 Facility; contacts and schedules vendors as necessary; follows up with tenants regarding completion of work orders
- Assists GM and AGM as necessary with various tasks.
Leasing Manager
Pinnacle Management
05.2017 - 11.2017
- Responsible for overseeing entry of all prospect and applicant information into lead management software (YARDI/PopCard) including leasing traffic, demographic information, new applicants, etc
- Managed a team of leasing consultants; included setting daily and weekly leasing goals, organizing weekly work schedules, conducting team meetings and ensuring company policies and standards were upheld
- Inspected property daily including model units, vacant units, leased units, property grounds and community amenities to ensure cleanliness and curb appeal
- Explained application process and conducted property tours with prospective residents and followed up with all prospects in a timely manner; assisted with obtaining necessary documentation for processing of application
- Prepared reports as needed by property manager (market comparison, leasing reports, occupancy reports, monthly leasing commissions, etc.)
- Maintained a professional and courteous manner with all residents and prospective residents via telephone and face-to-face interactions and provided exceptional customer service
- Coordinated with maintenance team to ensure work orders for vacant and newly units were completed in a timely manner to ensure a smooth move-in process for new residents.
Property Administrator
Progress Residential
04.2015 - 02.2017
- Performed cash management including collection of rent, move-in funds, etc.; scanned payments for deposit; logged payments as received; communicated with corporate AR regarding exceptions, returns, etc
- Acted as point of contact for 760+ single family homes
- Maintained a high level of customer service with residents through email, phone and face-to-face interaction
- Coordinated with Service Department regarding entry and completion of work orders; followed up with residents regarding requests; submitted concession/credit requests when applicable
- Communicated with and notified residents via phone and email regarding delinquent accounts, small balances, NSF funds, etc
- Defined and clarified terms of lease to residents and ensured that company policy and procedures were honored and upheld
- In the event of nonpayment, filed dispossessory through NationWide Eviction; updated proceedings via Sales Force; assisted attorneys with documentation; attended court proceedings
- Assisted residents with the move out process including notice to vacates, scheduling move out inspections, deposit accounting and final statements
- Also has experience as Leasing Coordinator, Leasing Consultant and Resident Services Coordinator.
Contract and Data Analyst, Manager
Multifamily Media Management
04.2008 - 06.2014
- Coordinated with clients on data projects, delegated tasks and managed progress
- Analyzed and interpreted client contracts and performed analysis of terms and conditions
- Generated and maintained status reports for data projects
- Updated/managed client databases
- Conducted audits for quality assurance and accuracy of information
- Coordinated with accounting to provide monthly invoicing
- Assisted in administrative tasks (answering phones, faxing, filing, etc.).
Education
Bachelor of Arts - Print Journalism
Georgia State University
Atlanta, GA01.2007
Skills
- Excellent verbal and written communication skills
- Ability to learn new procedures and processes quickly, highly teachable
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Meticulous attention to detail and organization
- Strong ability to multi-task and prioritize tasks
- Excellent ability to communicate and collaborate in a team environment to achieve goals efficiently and harmoniously
- Adept at working under pressure to meet time-sensitive deadlines
- 85WPM, 10 key data entry, alpha numeric data entry
- Broad knowledge of Internet research engines (Google, Bing, Yahoo)
- Experienced in YARDI Voyager, Sales Force, MRI, Avid, 360 Facility, Building Engines (Prism)
- Licensed REALTOR since 2014 (license #: 360024)
- Intermediate Spanish
References
References available upon request
Timeline
Property Manager
Jones Lang LaSalle (JLL)
08.2022 - Current
Property Associate
Jones Lang LaSalle (JLL)
11.2017 - 07.2022
Leasing Manager
Pinnacle Management
05.2017 - 11.2017
Property Administrator
Progress Residential
04.2015 - 02.2017
Contract and Data Analyst, Manager
Multifamily Media Management
04.2008 - 06.2014
Bachelor of Arts - Print Journalism
Georgia State University