Arica Dudich
Tampa,FL
Summary
Professional with proven track record in client relationship management and business development. Adept at fostering team collaboration and adapting to changing needs to achieve goals. Strong skills in strategic planning, communication, and problem-solving, driving impactful results. Reliable and results-driven, ensuring seamless client experiences and long-term partnerships.
Overview
15
15
years of professional experience
Work History
Client Partner
Infosys Ltd.
08.2022 - Current
- Cultivate client relationships to enhance service delivery and satisfaction.
- Develop strategic solutions to address complex client needs and improve operational efficiency.
- Lead cross-functional teams to implement initiatives aligned with client objectives and organizational goals.
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Facilitate workshops and training sessions to elevate team performance and client engagement techniques.
- Collaborate with stakeholders to refine project scopes, ensuring alignment with client expectations and timelines.
- Continuously update knowledge of industry trends while attending relevant conferences and seminars as part of ongoing professional development efforts.
- Drive revenue growth through upsell and cross-sell of IT services, including cloud data, application development, cybersecurity, and managed services.
- Lead proposal development, pricing, and roadmaps aligned with client business objectives and digital transformation priorities.
- Manage all operations of the client such as revenue at risk, AR180, unbilled, and any invoicing issues.
- Manage MSAs, SOWs, renewals, and compliance with commercial and contractual obligations.
- Drive sales by developing multi-million dollar contract sales.
- Meets with clients in person monthly to discuss ongoing and upcoming projects
Client Operations Account Manager
Insight Enterprises
06.2017 - 08.2022
- Met with clients to grow relationships and plan upcoming projects
- Personally managed client reserved inventory project for one of main accounts-US Oncology
- Led internal team call with Client Executive that I supported to go over any upcoming projects/forecasts for accounts
- Maintained backlog report to go over any orders on hold and to expedite anything that can ship out
- Responsible for submitting deal registrations on large opportunities and submitting deal ID’s in Cisco Commerce Workplace for additional discounts/margin
- Co-led the inventory call for two of my main accounts
- Submited POSS forms for material set up’s, price changes, procurement issues, etc
- Attended Evolve sales rally out in Arizona for the first time in February 2018 and received Sales Operations Excellence Award
- Attended lunch and learns to educate myself on the newest technology for each vendor
- Assisted Client Executive with finding net new business
- Guided teammates and provides leadership as a team lead
- Worked closely with our partners to ensure we are staying on top of current models of hardware for our clients
Sales Solutions Representative
Insight Enterprises
09.2014 - 06.2017
- Maintained personal and team email boxes to make sure our clients get the best possible service
- Made sure to stay logged into the phone so I could be available for all client calls
- Monitored all quotes created so I could update the pipeline tool with our 50K+ larger opportunities
- Managed our Design and Construction team which included sending them their lead time and Cisco physical security trackers every Friday and conducting calls with them once a month to discuss the spread sheet and any upcoming projects
- Worked with the manufacturers (Cisco, Dell, NetApp, IBM, HP, etc.) on a daily basis to make sure all product being requested from the clients is still valid
- Communicated with the distributors for all questions regarding stock, lead times, and product information
- Attended lunch and learns to educate myself on the newest technology for each vendor
- Participated in weekly team meetings to discuss our numbers and projects for the week
- Co-managed the VoIP project which included quoting, managing the tracker, and attending weekly calls with the client
Dell SonicWALL Solutions Representative
Tech Data
05.2013 - 09.2014
- Maintained Dell team email box to provide the best SLA’s for our customers
- Made sure to be logged into my phone at least seven hours a day in order to be available for customer and internal phone calls
- Performed at least ten outbound phone calls a day to develop better relationships and increase profitable business
- Worked pipeline tool daily and followed up on five top opportunities from the day before
- Attended local partner events and interacted with customers
- Conducted sales huddles monthly to communicate Dell’s new and upcoming rebates and promotions
- Walked the sales floor weekly to engage with Tech Data’s sales reps to grow our relationships within
- Worked directly with Dell’s vendor reps, internal sales reps, and our Dell business development manager on strategic business plans
- Kept a close relationship with Dell’s internal buyer so we could work together to manage our stock
- Assisted Dell vendor reps with quarterly lunch and learns that we conducted for our internal sales reps to educate them on our current and new products
- Created quotes and orders in SAP for select customer accounts
Sales Support Representative
Tech Data
06.2011 - 05.2013
- Answered customer questions on pricing, availability information on products, and any shipping or service issues
- Handled issue resolution such as shipping/stock and promotional adjustments
- Maintained daily transactional engagement with the customer and internal partners
- Ran necessary reports, data entry, promo requests, email follow up, database management, and order tracking
- Was able to constructively work under stress and pressure when faced with high workloads and deadlines
- Trouble-shooting, tracking order delivery, processing re-bills and freight credits and other duties as assigned
- Created quotes and orders for each of our 4 accounts (MCPC, Logicalis, Ahead, and Forsythe)
- Processed orders through our EDI feed and managed our block reports
- Worked through open order and negative invoice reports
- Monitored customer accounts to provide data/feedback to sales team to ensure performance goals
- Daily utilization of MS Excel, Outlook with Siebel and Business Warehouse to run reports
Education
B.A. - Economics
University of South Florida
Tampa, FL05.2011
Skills
- Direct sales
- Solution selling
- Sales Reporting
- New Business Development
- Sales processes
- Business development and planning
- Account management
- Extensive personal network
- B to B sales
- Analytical problem solver
- Strategic planning
- Client acquisition
- Creative solutions
- Portfolio management
- New account setup
- Teamwork and collaboration
- Organizational skills
- Relationship management
Timeline
Client Partner
Infosys Ltd.
08.2022 - Current
Client Operations Account Manager
Insight Enterprises
06.2017 - 08.2022
Sales Solutions Representative
Insight Enterprises
09.2014 - 06.2017
Dell SonicWALL Solutions Representative
Tech Data
05.2013 - 09.2014
Sales Support Representative
Tech Data
06.2011 - 05.2013
B.A. - Economics
University of South Florida