Summary
Overview
Work History
Education
Skills
Timeline
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Arica Lorick

Wingate,NC

Summary

Diligent advising professional with unsurpassed attention to detail and superior ethics. Focused on balancing consumer needs and minimizing additional inquiries by using advanced problem solving skills. Devoted to strengthening client satisfaction and the company's brand by utilizing persuasive communication, in-depth product knowledge and hands-on customer service abilities.

Overview

11
11
years of professional experience

Work History

Executive Banker/Sales

PMG Mortgage
Detroit , MI
June - Current
  • Met with clients to obtain information to help decide eligibility for loan programs.
  • Assessed financial means and desires of each client in order to set up innovative packages.
  • Approved or denied loan applications , recognized patterns of inconsistencies and explained reasoning behind decisions
  • Interfaced with federal and local government entities regarding regulations and new products.
  • Delivered exceptional customer experience by identifying, educating and communicating processes, or system channels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Executive Schwab Banker

Quicken Loans
Detroit, MI
03.2019 - 05.2021
  • Identified business opportunities with high net-worth individuals and provided tailored banking solutions to meet their needs.
  • Developed client relationships by providing exceptional customer service, responding promptly to inquiries, and resolving issues in a timely manner.
  • Established strong working relationships with colleagues throughout different departments within the bank in order to ensure smooth operations.
  • Reviewed loan applications and conducted credit checks to determine eligibility for loans or non-conventional forms of financing.
  • Participated in networking events with other professionals from the finance industry in order to expand contacts base.
  • Negotiated terms of loan agreements with customers including interest rates, repayment schedules, collateral requirements.

Relocation Specialist

Quicken Loans
Detroit, MI
08.2015 - 03.2019
  • Served as a resource for questions about the relocation process from both internal staff members and external customers.
  • Created employee relocation packages including cost estimates and other related information..
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to difficult problems.
  • Understood and followed oral and written directions.
  • Leveraged internal exhibits to input and compile data gathered from various sources In relation to costs of relocation.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Senior Mortgage Loan Officer

Quicken Loans
Detroit, OR
02.2013 - 08.2015
  • Assisted applicants in selecting the best loan program based on their needs and qualifications.
  • Focused on increasing satisfaction by Communicating regularly with customers about status updates or changes in their loan product options.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Collaborated with internal departments regarding customer inquiries, complaints, or problems that arose during the application process..
  • Performed quality control checks on all completed loans prior to final approval..
  • Analyzed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Monitored progress of each loan application throughout the entire processing cycle.
  • Created marketing materials outlining various types of mortgages available at the company.
  • Planned and completed group projects and daily huddles, working smoothly with others.

Education

Bachelor of Science - Computer And Electrical Engineering

Wayne State University
Detroit, MI
12-2012

Skills

  • Employee Training Assistance
  • Detailed Oriented
  • Complaint & Problem Resolution
  • Inbound & Outbound Calling
  • Account Updating
  • Customer Focused
  • Team Collaboration
  • Time Management

Timeline

Executive Schwab Banker

Quicken Loans
03.2019 - 05.2021

Relocation Specialist

Quicken Loans
08.2015 - 03.2019

Senior Mortgage Loan Officer

Quicken Loans
02.2013 - 08.2015

Executive Banker/Sales

PMG Mortgage
June - Current

Bachelor of Science - Computer And Electrical Engineering

Wayne State University

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Arica Lorick