Hi, I’m
ARICELIA ROBLEDO
Riverside,CA
Summary
Experienced Beauty Manager at Nordstrom, with a track record of increasing sales and customer loyalty. Skilled in training, visual merchandising, and building effective vendor relationships. Known for creating exceptional customer experiences, and achieving business goals. Seeking a role to leverage these strengths to enhance customer satisfaction, and drive business success.
Overview
20
years of professional experience
Work History
NordstromSouth Coast Plaza, CA
Beauty Assistant Manager
05.2017 - Current
Job overview
- Mentored team members to develop leadership skills, contributing to future management capabilities.
- Collaborate with recruiters and vendors to evaluate candidates post-interview, improving hiring decisions.
- Verify attendance records for adherence to company policies on punctuality and absences.
- Analyzed business metrics to identify growth opportunities, enhancing operational performance.
- Directed team meetings to evaluate performance and set strategic goals.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Customer-obsessed by providing exceptional service through our 5-point selling standard, and increasing sales.
- Coordinate event planning efforts between managers and vendors to meet organizational objectives.
Macy'sRiverside, CA
Lancôme Counter Manager
05.2015 - 01.2017
Job overview
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Maintained consistent communication with the Account Executive and the store manager.
- Organized promotional events to maximize sales opportunities in the store.
SephoraRancho Cucamonga
Education Manager
01.2005 - 05.2015
Job overview
- Develop strong relationships among peers, brand partners, and mall businesses.
- Facilitated growth in sales by implementing strategic training sessions.
- Collaborated with District Education Manager to assess and discuss weekly business metrics.
- Utilize career pathway reviews to advance employees in their positions.
- Responsible for client feedback and troubleshooting.
Skills
- Effective communication
- Strategic Planning
- Leadership Development
- Vendor Relationship Management
- Customer Experience Enhancement
- Event Coordination
- Sales data analysis
- Strong organizational skills
- Bilingual
References
References available upon request.
Timeline
Beauty Assistant Manager
Nordstrom
05.2017 - Current
Lancôme Counter Manager
Macy's
05.2015 - 01.2017
Education Manager
Sephora
01.2005 - 05.2015
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