Ariclenes Afonso
Atlanta,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
Diamond Services LLC
10.2024 - 03.2025
- Collected, cleansed, and provided modeling and analyses of structured and unstructured data used for business initiatives which resulted in 50% annual savings
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Representative
Drive Me Banana
01.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction above 95% by promptly addressing concerns and providing accurate information.
Data Entry
University of Houston Downtown
03.2018 - 04.2020
- Reduced losses due to mismanagement by ensuring accurate data entry during inventory scans.
- Conducted quality checks to ensure data integrity and compliance with company standards.
- Developed and implemented improved data entry processes, increasing efficiency by 50%.
Education
BBA - Management Information Systems
University of Houston Downtown
Houston, TX12-2021
Associate of Arts -
Houston Community College
Houston, TX12-2017
Skills
- Data visualization and presentations
- Data cleaning
- SQL
- Python programming
- Power BI
- Tableau
Certification
- Power BI Data Analyst, Microsoft - 2025
- Advanced SQL, Udacity - 2025
- Analysis & Business Intelligence, Udemy - 2023
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Data Analyst
Diamond Services LLC
10.2024 - 03.2025
Customer Service Representative
Drive Me Banana
01.2022 - 01.2024
Data Entry
University of Houston Downtown
03.2018 - 04.2020
BBA - Management Information Systems
University of Houston Downtown
Associate of Arts -
Houston Community College
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