Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ariclenes Afonso

Atlanta,GA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Analyst

Diamond Services LLC
10.2024 - 03.2025
  • Collected, cleansed, and provided modeling and analyses of structured and unstructured data used for business initiatives which resulted in 50% annual savings
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.


Customer Service Representative

Drive Me Banana
01.2022 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction above 95% by promptly addressing concerns and providing accurate information.

Data Entry

University of Houston Downtown
03.2018 - 04.2020


  • Reduced losses due to mismanagement by ensuring accurate data entry during inventory scans.
  • Conducted quality checks to ensure data integrity and compliance with company standards.
  • Developed and implemented improved data entry processes, increasing efficiency by 50%.

Education

BBA - Management Information Systems

University of Houston Downtown
Houston, TX
12-2021

Associate of Arts -

Houston Community College
Houston, TX
12-2017

Skills

  • Data visualization and presentations
  • Data cleaning
  • SQL
  • Python programming
  • Power BI
  • Tableau

Certification

  • Power BI Data Analyst, Microsoft - 2025
  • Advanced SQL, Udacity - 2025
  • Analysis & Business Intelligence, Udemy - 2023

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Data Analyst

Diamond Services LLC
10.2024 - 03.2025

Customer Service Representative

Drive Me Banana
01.2022 - 01.2024

Data Entry

University of Houston Downtown
03.2018 - 04.2020

BBA - Management Information Systems

University of Houston Downtown

Associate of Arts -

Houston Community College

Similar Profiles

CREATE PROFILE
Ariclenes Afonso