Aridai Zamora-Mendoza
Summary
Dynamic and results-oriented professional with extensive experience at Lexus and a dentist office, excelling in customer service and cash management. Leveraged organization skills and telephone etiquette to enhance customer satisfaction and streamline operations. Achieved significant improvements in appointment scheduling and transaction accuracy, demonstrating a strong blend of multitasking abilities and self-motivation.
Overview
3
3
years of professional experience
Work History
Receptionist
Dentist Office
09.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Service Cashier
Lexus
09.2022 - 02.2025
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
Education
High School Diploma -
Walt Whitman Highschool
South Huntington 06-2023
Skills
- Organization skills
- Money handling
- Time management
- Cash handling
- Telephone skills
- Merchandise stocking
- Verbal and written communication
- Complaint resolution
- Multitasking and prioritization
- Performance improvement
- Task prioritization
- Time management abilities
- Computer proficiency
- Product restocking
- Schedule management
- Customer assistance
- Cash handling and management
- Self motivation
- Phone etiquette
- Goal setting
- Reception desk management
Languages
Spanish
Native or Bilingual
Timeline
Service Cashier
Lexus
09.2022 - 02.2025
Receptionist
Dentist Office
09.2021 - 09.2022
High School Diploma -
Walt Whitman Highschool
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