Arideth Zequera
Sacramento,CA
Summary
Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.
Experienced with managing food service teams to deliver high-quality dining experiences. Utilizes comprehensive knowledge of food safety regulations and service standards. Track record of effective team leadership and inventory management.
Overview
21
21
years of professional experience
Work History
Food Supervisor
Eskaton Village
3939 Walnut Ave Carmichael
12.2020 - Current
- Supervised daily food service operations, ensuring compliance with health and safety standards.
- Trained staff on food preparation techniques and proper use of kitchen equipment.
- Developed menus reflecting dietary needs and preferences of residents.
- Facilitated communication between kitchen staff and management to streamline operations.
- Conducted regular training sessions on food safety regulations for all team members.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
Server
Class A Catering
Sacramento, CA
03.2022 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Serve in big events.
- Working as line cook.
Front Desk Agent
Super 8 Hotel
Sacramento, CA
09.2011 - 03.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Prepared weekly employee work schedules for team members.
Cashier-Manager
El Pollo Loco
SACRAMENTO, CA
04.2005 - 06.2011
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- 4 yrs manager in charge of catering.
- Sales: suggesting selling's tactics.
Education
High School Diploma - Medical Assisting
American River College
Sacramento, CAHigh School Diploma -
Foothill High School
Sacramento, CA07.2005
Skills
- Customer service
- Goal oriented
- Staff management
- Problem-solving skills
- Customer service expertise
- Hospitality service expertise
- Reception expertise
- Daily reporting
- POS system operation
- Employee training
- Team building and supervision
- Payment processing
- Cash handling
Languages
Spanish
English
Timeline
Server
Class A Catering
03.2022 - 04.2021
Food Supervisor
Eskaton Village
12.2020 - Current
Front Desk Agent
Super 8 Hotel
09.2011 - 03.2021
Cashier-Manager
El Pollo Loco
04.2005 - 06.2011
High School Diploma - Medical Assisting
American River College
High School Diploma -
Foothill High School