Arie Fisher
Pittsburgh,PA
Summary
Compassionate and dedicated Senior Patient Care Technician at UPMC Passavant Hospital, skilled in vital signs monitoring and patient care. Enhanced patient satisfaction through empathetic support and effective communication, while training new staff to uphold high care standards. Proven ability to respond to emergencies and foster teamwork in a fast-paced environment.
Professional childcare worker with proven track record in early childhood education. Created supportive learning experiences and contributed to positive child development. Team-oriented, adaptable, and focused on achieving educational goals through collaboration and flexibility. Proficient in implementing creative activities and maintaining safe environment.
Experienced with medication administration, patient care, and healthcare protocols. Utilizes strong attention to detail and adherence to safety guidelines to ensure effective medication management. Track record of supporting healthcare teams and maintaining accurate patient records.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Patient Care Technician
UPMC Passavant Hospital - McCandless
05.2024 - Current
- Assisted with patient monitoring and vital signs collection to ensure quality care.
- Supported nursing staff by preparing equipment and maintaining a sterile environment.
- Learned and followed safety protocols to maintain patient health and prevent infections.
- Provided compassionate support to patients and families during treatment procedures.
- Responded promptly to patient needs, ensuring comfort and satisfaction during their stay.
- Engaged in ongoing training sessions to develop skills and improve patient interaction techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information accurately in electronic health records for effective communication.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Supported patients' daily living activities, improving their hospital stay experience.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Professional Nursing Assistant, Medication Tech
UPMC Cumberland Crossing Manor
12.2020 - 05.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Implemented infection control protocols to maintain a safe patient environment.
- Supported patient mobility by safely transferring and positioning individuals as needed.
- Documented care provided in electronic health records to ensure accurate patient information.
- Trained new staff on best practices for patient care and safety procedures.
- Advocated for patient needs, enhancing communication between patients and healthcare providers.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Administer medications accurately according to established protocols and patient care plans.
- Monitor patient responses to medications and report any adverse reactions promptly.
- Collaborate with healthcare team to ensure comprehensive patient care and medication safety.
- Train new staff on medication handling procedures and compliance standards.
- Conduct regular audits of medication storage areas to maintain compliance with regulations.
- Provide education to patients regarding medication usage, side effects, and adherence strategies.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
Childcare Assistant Teacher
Doodle Bugs! Children's Learning Academy
08.2019 - 11.2020
- Developed and implemented engaging lesson plans to promote cognitive and social development in children.
- Assisted in maintaining a safe and clean classroom environment for optimal learning experiences.
- Collaborated with lead teachers to assess individual student progress and tailor activities accordingly.
- Fostered positive relationships with children, parents, and staff to enhance communication and support community engagement.
- Organized educational materials and resources to ensure effective delivery of curriculum objectives.
- Supported the integration of technology into classroom activities, enhancing learning experiences for students.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Established positive relationships with students and families.
- Utilized creative teaching strategies to engage students in classroom.
Curbside Shopper
Giant Eagle
10.2018 - 08.2019
- Managed order fulfillment processes to ensure timely and accurate delivery of customer groceries.
- Coordinated with store teams to optimize inventory management and streamline shopping operations.
- Trained new staff on operational procedures and safety protocols to enhance team efficiency.
- Supervised curbside pick-up operations, improving customer satisfaction through effective communication.
- Analyzed feedback data to identify areas for service improvement and implemented changes accordingly.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Sales Associate
Fine Wine and Good Spirits Store
09.2017 - 02.2018
- Exceeded sales targets through effective customer engagement and product knowledge.
- Trained new sales associates on company policies and best practices, enhancing team performance.
- Developed and implemented promotional strategies that increased foot traffic and customer interest.
- Analyzed customer feedback to improve service delivery and product offerings consistently.
- Collaborated with management to optimize inventory levels, ensuring product availability for customers.
- Maintained accurate records of sales transactions, fostering accountability and transparency in reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
Line Cook
Taco Bell
07.2017 - 11.2017
- Prepared and cooked high-quality dishes in fast-paced environment.
- Managed kitchen inventory, ensuring optimal stock levels and minimizing waste.
- Collaborated with team to execute daily specials and seasonal menu items.
- Trained and mentored junior cooks on food preparation techniques and safety standards.
- Oversaw workflow during peak hours, ensuring timely service delivery to customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Prepared and cooked meals according to recipes and customer specifications.
Restaurant Hostess
Eat N Park
07.2016 - 02.2017
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
- Coordinated with servers and kitchen staff to facilitate timely service during peak hours.
- Trained new hostesses on customer service protocols and operational procedures for consistency.
- Monitored dining area for guest needs, enhancing overall satisfaction and response times.
- Assisted in special event planning by coordinating seating arrangements and guest accommodations.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
High School Diploma -
Shaler Area School District
Shaler, PA06-2016
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control
- Phlebotomy techniques
- Patient services
- Emergency response
- EKG interpretation
- Medication administration
- Healthcare regulations
- Pharmacy knowledge
- Drug interaction awareness
- Medication reconciliation
- Patient care
- Patient feeding
- Direct patient care
- Recording vital signs
- Catheter care
- Patience and empathy
- Parent communication
- Music and movement
- Classroom organization
- Motor skills development
- Child development
- Early childhood education
- Strong work ethic
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
Certification
- CMT - Certified Medication Technician
- BLS - Basic Life Support
Timeline
Senior Patient Care Technician
UPMC Passavant Hospital - McCandless
05.2024 - Current
Professional Nursing Assistant, Medication Tech
UPMC Cumberland Crossing Manor
12.2020 - 05.2024
Childcare Assistant Teacher
Doodle Bugs! Children's Learning Academy
08.2019 - 11.2020
Curbside Shopper
Giant Eagle
10.2018 - 08.2019
Sales Associate
Fine Wine and Good Spirits Store
09.2017 - 02.2018
Line Cook
Taco Bell
07.2017 - 11.2017
Restaurant Hostess
Eat N Park
07.2016 - 02.2017
High School Diploma -
Shaler Area School District