Summary
Overview
Work History
Education
Skills
Timeline
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Arie Miller

Cibolo,TX

Summary

Proven ability to streamline workflows, be a team player and train new staff, fostering a collaborative environment that prioritizes quality care, satisfaction and safety of people of all ages. Compassionate Patient Care Technician with experience at Steele High School, skilled in vital signs monitoring and patient observation. Recognized for enhancing patient satisfaction through empathetic support and effective communication, etc.

Overview

6
6
years of professional experience

Work History

Barista

Tree of Life Church
03.2019 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Babysitter

Self Employed Services
01.2019 - Current
  • Reduced cell phone and TV usage and promoted outdoor activities, and use of imagination.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Administered medications by following strict instructions from parents.
  • Coordinated outdoor activities to promote physical health and exploration.
  • Ensured cleanliness and hygiene by organizing children's living and play areas.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Negotiated conflict between children, teaching resolution skills and empathy.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Provided first aid and care during emergencies, ensuring child safety at all times.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Logged information regarding naps, feedings, and any medications administered.
  • Assisted in potty training and toilet hygiene.
  • Responded to inquiries from parents and guardians.
  • Encouraged children's emotional and social development.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Provided support and guidance to children in conflict resolution.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Patient Care Technician

Steele High School
08.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.

Fountain Worker

Sonic
05.2024 - 03.2025
  • Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
  • Partnered with management to create promotional offers that attracted new customers and increased overall sales revenue.
  • Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
  • Contributed ideas for menu updates based on popular trends or seasonally available ingredients.
  • Supported team members during busy periods by stepping in to assist with various duties as needed.
  • Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
  • Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
  • Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
  • Trained new employees in standard operating procedures, ensuring consistency in product quality and service delivery.
  • Enhanced customer satisfaction by efficiently preparing and serving beverages, snacks, and ice cream products.
  • Implemented proper sanitation procedures to ensure compliance with health department regulations.
  • Collaborated with team members to provide efficient service during peak hours, reducing wait times for customers.
  • Increased sales by upselling additional items and promoting seasonal specials.
  • Developed rapport with customers through friendly interactions, fostering loyalty to the establishment.
  • Provided exceptional customer service by promptly addressing concerns or complaints from patrons.
  • Performed routine maintenance on equipment to ensure smooth operation and reduce downtime due to malfunctions.
  • Participated in regular staff meetings to discuss improvements in operations, resulting in streamlined processes and higher levels of customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained a clean and organized work environment for optimal efficiency and customer appeal.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Completed milkshakes and ice cream desserts for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Carhopped and worked fountain during summer rush.

Education

High School Diploma - Nursing

Byron P High School II
Cibolo, TX
05.2025

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Infection control standards
  • Catheter care
  • Specimen collection
  • Infection control
  • Phlebotomy techniques
  • Patient positioning
  • Professional bedside manner
  • Emergency response
  • Data collection
  • Mobility assistance
  • Clinical training
  • Information protection
  • Infection prevention
  • Emotional support
  • Medical equipment operation
  • Healthy meal preparation
  • Sterilization techniques
  • Wound care
  • Team collaboration
  • Active listening
  • Compassionate care
  • End-of-life care
  • Acute care
  • Safety protocols
  • Health monitoring
  • Physical therapy support
  • Patient assistance
  • Bed preparation
  • Monitoring patient conditions
  • Body mechanics knowledge
  • Restocking supplies
  • Patient hygiene management
  • Vitals documentation
  • HIPAA compliance
  • Certified in CPR/AED
  • Vital signs
  • Patient care technician (PCT)

Timeline

Patient Care Technician

Steele High School
08.2024 - Current

Fountain Worker

Sonic
05.2024 - 03.2025

Barista

Tree of Life Church
03.2019 - Current

Babysitter

Self Employed Services
01.2019 - Current

High School Diploma - Nursing

Byron P High School II

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Arie Miller