Experienced with managing guest interactions and providing high-quality service. Utilizes strong communication skills to ensure positive dining experience. Knowledge of maintaining cleanliness and organization in fast-paced environment. Hospitality professional prepared to provide top-tier dining experiences. Known for delivering excellent guest service and maintaining welcoming atmosphere. Consistently collaborates with team members to achieve smooth operations and adapt to changing needs. Skills include menu knowledge, attention to detail, and strong interpersonal abilities. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Arie Zacky
Dining Room Server
Bandung,West Java
Summary
Overview
23
years of professional experience
Work History
Disney Cruise Line
Dining Room Server
11.2010 - Current
Job overview
- Used communication and problem-solving skills to resolve customer complaints.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with guest.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Took orders and delivered food items to guest in main dining room.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guest and crew.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hilton Hotel Bandung
Restaurant Captain
01.2009 - 11.2010
Job overview
- Set tables for basic and specialized services based on reservations.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Maintained cleanliness of overall dining room.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
The Banyan Tree Resort Bintan
Fine Dining Server
10.2005 - 10.2008
Job overview
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Managed sections for smooth flow of guests and orders.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
Bentani Hotel
Trainee
10.2003 - 03.2004
Job overview
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
De Palma Inn Shah Alam Malaysia
Trainee
04.2002 - 10.2002
Job overview
- Banquet Attendant
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
LP2CB
Professional Hotel & Cruise ShipTraining Centre
01.2005
University Overview
NHI Academy of Tourism
Diploma II from Food & Beverage
01.2004
University Overview
IAI LPKIA
Computer Programmer
01.2000
University Overview
Personal Information
Personal Information
- Height: 175cm
- Weight: 75kg
- Date of Birth: April 24th 1982
- Nationality: Indonesian
- Marital Status: Married
- Religion: Moslem
Given Names
Given Names
Arie Achmad ZackyNick Name
Nick Name
ZackySkills
Kitchen communication
Customer service focus
Food service skills
Resident support
Flexible schedule availability
Cleaning and sanitization
Table preparation
Dining area maintenance
Strong multitasking
Food allergy awareness
POS operation
Strong work ethic
Team collaboration
Timeline
Dining Room Server
Disney Cruise Line
11.2010 - Current
Restaurant Captain
Hilton Hotel Bandung
01.2009 - 11.2010
Fine Dining Server
The Banyan Tree Resort Bintan
10.2005 - 10.2008
Trainee
Bentani Hotel
10.2003 - 03.2004
Trainee
De Palma Inn Shah Alam Malaysia
04.2002 - 10.2002
IAI LPKIA
Computer Programmer
NHI Academy of Tourism
Diploma II from Food & Beverage
LP2CB
Professional Hotel & Cruise ShipTraining Centre
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