Arieana Gipson
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Content Moderator
Telus International
09.2022 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
Cleaning Supervisor
Blond And Broom
11.2020 - 10.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Customer Experience Specialist
Alorica
07.2019 - 05.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Evaluated customer data to identify and prevent fraudulent activities.
- Maintained accurate records of customer payments.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
Medical Call Center Specialist
C3/CustomerContactChannels
04.2017 - 07.2019
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing patient inquiries.
- Reduced call wait times by promptly responding to high volumes of medical-related calls.
- Maintained a professional and empathetic tone when assisting patients with sensitive health matters.
- Contributed to the achievement of team goals through consistent adherence to quality standards and performance metrics.
- Supported healthcare providers by accurately documenting patient information, appointment scheduling, and prescription refills.
- Ensured HIPAA compliance while managing confidential patient data in electronic health records systems.
- Assisted in resolving escalated customer issues, demonstrating exceptional problem-solving skills and patience.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Associate Of Health Science - Nutrition
College of Southern Nevada
Las Vegas, NVHigh school diploma -
St. Louis Adult Education
Las Vegas, NV05.2019
Skills
- Cash Handling
- Medical Terminology
- Data Entry (Less than 1 year)
- E-commerce
- HIPAA
- Customer service
- Certifications and Licenses
- CRM Software
- Sales Expertise
- Call Triaging
- Problem-Solving Ability
- Customer Service
- Recordkeeping Strengths
- Multi-Line Telephone Operation
Certification
- Licensed property and casualty insurance - 2020-2024
Timeline
Content Moderator
Telus International
09.2022 - Current
Cleaning Supervisor
Blond And Broom
11.2020 - 10.2022
Customer Experience Specialist
Alorica
07.2019 - 05.2020
Medical Call Center Specialist
C3/CustomerContactChannels
04.2017 - 07.2019
Associate Of Health Science - Nutrition
College of Southern Nevada
High school diploma -
St. Louis Adult Education