Arieana Grant
San Antonio,TX
Summary
I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Secondly, I am an organized and motivated employee, eager to apply time management and organizational skills in various environments. Lastly I am seeking an entry-level opportunity to expand skills, while facilitating company growth, and devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Front Office Assistant
Hale Dental
San Antonio, TX
03.2017 - Current
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Inputted orders into database system accurately and timely.
- Participated in credit and collections activities.
- Reviewed and approved vendor invoices.
- Assisted with the preparation of daily bank deposits.
- Maintained a clean front office environment including lobby area.
- Reviewed contracts prior to signing by management personnel.
- Provided administrative support to management team when needed.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Researched customer complaints or billing issues as necessary.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled appointments for clients and staff members.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted guests and vendors to assist in navigating space.
Customer Service Representative
Alorica
San Antonio, TX
07.2013 - 04.2014
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Excelled in exceeding daily credit card application goals.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Oversaw warranty counseling process to manage expense controls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Shasa
San Antonio, TX
05.2011 - 08.2012
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Judson High School
Converse, TX06-2013
Associate of Applied Science -
St Phillips College
San Antonio, TXSkills
- Document Control
- Appointment Setting
- Billing and Invoicing
- Business Correspondence
- Scheduling and Calendar Management
- Problem-Solving Skills
- Time Management
- Insurance Verification
- File Management
- Billing and Coding
- Listening Skills
- Medical Terminology
- Administrative Skills
- Check-In Management
- Data Entry
- Schedule Management
- Meeting Planning
- Patient Charting
Accomplishments
- I achieved the Thespian Award
- I am certified in CPR
References
References available upon request.
Timeline
Front Office Assistant
Hale Dental
03.2017 - Current
Customer Service Representative
Alorica
07.2013 - 04.2014
Customer Service Representative
Shasa
05.2011 - 08.2012
High School Diploma -
Judson High School
Associate of Applied Science -
St Phillips College
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