Arieanna Leno
Selkirk
Summary
I am great with working in groups, I love a good team. In my history at H&R Block I liked to make sure my clients felt that they had top notch service and were pleased by the end of the appointment. Im great at working with fast paced jobs and do well under pressure. I have been recognized as a leader and a great problem solver, I tend to try to improve the quality of things at work in order to make it more efficient for everybody. I have very high standards for myself and my service, Im all about healthy breaks but I do not allow slacking I like making sure all my work is above and beyond.
Overview
7
7
years of professional experience
Work History
Team Member
Chili's Restaurant
02.2025 - Current
- Quickly mastered nearly every job code within one year at Chili's.
- Proactively fill in for absent or vacationing staff, ensuring continuous coverage.
- Dedicated to perfecting skills across all roles, with a current focus on bartending.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with team members to ensure efficient kitchen and dining operations.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Prepared food items following recipes, ensuring quality and consistency in presentation.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Resolved guest complaints promptly, fostering a positive dining experience for patrons.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Manager
H&R Block
01.2023 - 04.2023
- Led my team in delivering exceptional client service and support during tax preparation season.
- Simplified operational processes to improve efficiency and accuracy in client deliverables.
- Implemented quality control measures to ensure compliance with IRS standards and procedures.
- Analyzed client needs to provide tailored solutions for tax planning and financial advice.
- Evaluated performance metrics to identify areas for process improvement and operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Member
McDonald’s
07.2019 - 11.2021
- Provided excellent customer service in fast-paced dining environment.
- Assisted with food preparation and maintained kitchen cleanliness standards.
- Handled cash transactions accurately and processed payments efficiently.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Did a lot of the same things that I’m doing at chilis as a team member
Education
High School Diploma -
RCS
Ravena, NY06.2021
Skills
- Excellent communication
- Problem-solving
- Leadership qualities
- Money handling
- Computer skills
- Team building
- Task prioritization
- Multitasking
Timeline
Team Member
Chili's Restaurant
02.2025 - Current
Manager
H&R Block
01.2023 - 04.2023
Team Member
McDonald’s
07.2019 - 11.2021
High School Diploma -
RCS